Reagan Brucks
new braunfels,TX
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain a well-organized work area. Reliable team player and adaptable to changing needs, showcasing skills in consistency and customer interaction.
Overview
7
7
years of professional experience
Work History
Bartender
Smoke Skybar
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Bartender
Tipsy Cowgirl
03.2023 - 06.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Served high customer volumes during special events, nights, and weekends.
Door Girl/Bartender
San Antonio Men's Club
11.2021 - 03.2023
- Promoted events effectively to potential guests during interactions at the front door, leading to higher attendance rates over time.
- Boosted venue reputation through exceptional interpersonal skills and professional demeanor at the door.
- Delivered excellent first impressions for guests, setting the tone for an enjoyable visit to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
FOH Manager/Training Coordinator
Bubba's 33
07.2018 - 10.2021
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Cross-Trained and opened multiple stores in the San Antonio TX area.
- Hired new staff and held orientation and onboarding process for entire new staff every Saturday morning before open.
Education
No Degree - Environmental Geosciences
Texas A&M University
College Station, TX01-2018
High School Diploma -
Canyon High School
New Braunfels, TX05-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Patience and tolerance
- Time management
- Outgoing personality
- Cleanliness and hygiene
- Excellent judgment/decision-making
- Hospitality service expertise
- Professional appearance
- Staff management
Timeline
Bartender
Smoke Skybar
07.2024 - Current
Lead Bartender
Tipsy Cowgirl
03.2023 - 06.2024
Door Girl/Bartender
San Antonio Men's Club
11.2021 - 03.2023
FOH Manager/Training Coordinator
Bubba's 33
07.2018 - 10.2021
No Degree - Environmental Geosciences
Texas A&M University
High School Diploma -
Canyon High School
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