Reagan Cosper
IT Technical Support
Birmingham,AL
Summary
Skilled Technical Support Representative possessing a broad base of experience in both technical support and customer service. Versed in networking, system administration, IT infrastructure services, operating systems, and IT security.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Merchandiser
Coca-Cola
Birmingham, AL
07.2021 - 05.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Technical Support Specialist
Apple
Birmingham, AL
03.2019 - 12.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
General Studies
University of Alabama at Birmingham
Birmingham, ALGeneral Studies
Wallace State Community College
Hanceville, ALSkills
- Remote Technical Support
- Troubleshooting/Customer Service
- Cyber Security
- Cryptography
- Encryption Algorithms & Techniques
- Network Protocols
- Linux File Systems
- Binary code
- Domain Name System (DNS)
- IPv4
- Powershell
- Command-Line Interface
- Lightweight Directory Access Protocol (LDAP)
- Directory Service
Certification
Google IT Support Professional Certificate
Timeline
Merchandiser
Coca-Cola
07.2021 - 05.2022
Technical Support Specialist
Apple
03.2019 - 12.2020
General Studies
University of Alabama at Birmingham
General Studies
Wallace State Community College
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