Summary
Overview
Work History
Education
Skills
Timeline
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Reagan Cowen

Reagan Cowen

Alvin

Summary

Dynamic hospitality professional with a proven track record at MainStreet Steakhouse, excelling in customer service and team leadership. Highly reliable and skilled in complex problem-solving, I enhance guest experiences while managing operations efficiently. My engaging personality and expertise in alcohol awareness ensure a welcoming atmosphere, driving customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Bartender

Big E-Z
04.2024 - Current
  • Prepared and served alcoholic and non-alcoholic beverages following established recipes.
  • Managed cash register, processed transactions, and balanced cash drawer at end of shift.
  • Maintained cleanliness and organization of bar area to ensure a welcoming environment.
  • Assisted in inventory management by tracking supplies and notifying management of shortages.
  • Maintaining flexibility through any situations which may arise.
  • Ensure great hospitality to guests and customers.

Vet Technician

Gulf Coast Large Animal Clinic
04.2021 - 01.2023
  • Assisted in administering medications and vaccinations under safely veterinarian supervision.
  • Conducted routine examinations to assess animal health and identify potential issues.
  • Maintained medical records and documentation for patient treatments and procedures.
  • Educated pet owners on proper care, nutrition, and preventive health measures.
  • Ensured that safety protocols were maintained for any routine surgeries.
  • Maintained southern hospitality for the animals owners during waiting periods.

Manager

MainStreet Steakhouse
05.2019 - 05.2021
  • Oversaw daily restaurant operations, ensuring high standards of customer service and quality.
  • Trained and mentored team members, enhancing performance and customer satisfaction.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Developed staff scheduling protocols, improving efficiency and employee satisfaction.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.

Education

Animal Science

Sam Houston State University
Huntsville, TX
12-2025

Skills

  • Strong multitasking
  • Satisfactory customer service
  • Highly reliable
  • Collaborative mindset
  • Flexible with employer
  • Outgoing personality
  • Engaging personality
  • Complex Problem-solving
  • Handling difficult customers
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service

Timeline

Bartender

Big E-Z
04.2024 - Current

Vet Technician

Gulf Coast Large Animal Clinic
04.2021 - 01.2023

Manager

MainStreet Steakhouse
05.2019 - 05.2021

Animal Science

Sam Houston State University

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Reagan Cowen