Reagan Elston
Summary
Experienced Adjuster with a strong background in property and casualty insurance, offering 7 years of expertise. Conducts thorough investigations and analyses of personal, property, and casualty losses and damages. Demonstrates exceptional customer service skills, ensuring client satisfaction throughout the claims process. Highly skilled in time management and adaptability, allowing for efficient handling of multiple cases simultaneously.
Overview
7
7
years of professional experience
Work History
Catastrophe Property Claims Field Adjuster
American Family Insurance
12.2022 - Current
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reduced claim resolution timeframes by swiftly conducting thorough investigations and assessments of fire damage.
- Handled claims across multiple companies - American Family Insurance, Homesite, Connect, Main Street America
- Provide exceptional customer service to policyholders by handling claims in a timely manner, communicating with policyholders by explaining the claim process and keeping them informed throughout the life of a claim
- Collaborated with adjusters, appraisers, and contractors to accurately assess property damages and repair costs.
- Maintained a high level of accuracy in claim evaluations by staying up-to-date on industry regulations and guidelines.
- Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.
- Demonstrated expertise in interpreting insurance policy coverage terms and conditions relating to catastrophic losses incurred by insured parties.
- Increased customer satisfaction through empathetic communication and timely updates on claim status.
- Ensured compliance with state regulations governing the handling of insurance claims, mitigating risk exposure for the organization.
Fire Proximity Team Manager
State Farm Insurance
09.2022 - 09.2023
- Responsible for first-line management of assigned Fire Claim personnel, which included hiring, training, coaching, performance management and salary activities
- Lead team toward desired department and company goals
- Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
- Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
- Promotes development of employees.
Weather & Catastrophe Deployed Claim Specialist
State Farm Insurance
02.2020 - 09.2023
- Interpret and determine policies, by-laws, state requirements, claim handling procedures and operations, and apply to all parties for assigned losses
- Inspect, photograph, measure, sketch, assess damages to homes and commercial property involved in catastrophic losses
- Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements
- Utilize available resources to make claim handling more efficient (ClaimXperience, REIAP, Contents Collaboration, Digital Pay, EFT, email communication, on demand messaging)
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
Auto Injury Claim Specialist
State Farm Insurance
06.2017 - 02.2020
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Evaluated medical records as part of injury claim assessments, ensuring an accurate understanding of treatment costs and recovery timelines.
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
- Coordinated with legal teams when necessary to accurately represent clients'' interests during litigation proceedings.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Developed strong relationships with medical providers, streamlining record requests and expediting treatment information for cases.
Education
Bachelor of Science - Finance -
Indiana State University
Terre Haute, IN05.2017
Skills
- Excellent Communication
- Critical Thinking
- Customer service and support
- Adaptability and Flexibility
- Claims
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Relationship Building
- Interpersonal Skills
- Time management abilities
- Continuous Improvement
Timeline
Catastrophe Property Claims Field Adjuster
American Family Insurance
12.2022 - Current
Fire Proximity Team Manager
State Farm Insurance
09.2022 - 09.2023
Weather & Catastrophe Deployed Claim Specialist
State Farm Insurance
02.2020 - 09.2023
Auto Injury Claim Specialist
State Farm Insurance
06.2017 - 02.2020
Bachelor of Science - Finance -
Indiana State University