Accomplished Team Lead at Coastal Doggie Daycare, adept in canine behavior and crisis intervention, significantly enhanced pet safety and customer satisfaction. Leveraging strong communication and teamwork, I fostered a positive work environment and streamlined operations. My approach combines empathy with problem-solving skills, contributing to improved patient outcomes at Wekiva Springs Center. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Team Lead/Doggie Daycare Attendant
Coastal Doggie Daycare
11.2022 - 03.2024
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Observed signs of illness or distress among dogs under our care in order to promptly inform management about potential health concerns.
Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
Collaborated effectively with fellow team members to ensure smooth operations throughout the day while managing multiple responsibilities simultaneously.
Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
Prepared food and water following instructions from pet owners.
Gave medication to pets following guidelines from owners.
Gave basic first-aid to injured animals before seeking medical care.
Kept cages, kennels, and play yards neat and clean.
Monitored animals for behavioral problems and signs of health issues.
Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Mental Health Associate
Wekiva Springs Center
08.2022 - 11.2022
Maintained a safe environment for all patients by implementing risk management protocols when needed.
Enhanced patient well-being by providing compassionate care and support during their stay.
Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
Established rapport with patients through active listening, empathy, and non-judgmental interactions.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Mental Health Technician
Mayhill Behavioral Health Hospital
12.2019 - 03.2022
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors..
Improved patient well-being by providing compassionate care and support during their mental health journey.
Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Assisted clients with mobility challenges through transfers, ambulation support, and use of assistive devices.
Maintained client dignity during personal care tasks through respectful interactions and adherence to privacy protocols.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Facilitated smooth transitions between shifts by providing thorough hand-off reports on patient status and ongoing needs.
Assisted patients with mobility issues, utilizing proper lifting techniques to prevent injuries to them or myself.
Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.