Reagan Harper

• Managed parks and recreation operations for Whitesboro community facilities and programs.
• Scheduled staff assignments across recreation events, field maintenance, and facility use.
• Coordinated community activities, youth programs, and seasonal public recreation services.
• Supervised facility readiness, safety checks, and daily grounds inspections.
• Monitored department supplies, equipment, and maintenance requests.
• Communicated with residents, vendors, and city staff on service needs.
• Trained staff on customer service, program procedures, and site rules.
• Prepared reports, calendars, and department updates for city leadership.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Produced thorough, accurate and timely reports of project activities.
• Implemented quality control measures to uphold company standards.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Created monthly reports for senior management summarizing operational performance metrics.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Managed risk by developing and implementing effective risk management strategies.
• Developed and implemented strategic plans to achieve company objectives.

Results-driven professional with entrepreneurial and management experience. Cultivates strong relationships with clients and teams while overseeing administrative and sales functions. Excels in both independent leadership and collaborative environments, leveraging business acumen to achieve organizational objectives.

• Founded and managed independent business operations for myself
• Directed daily business planning, budgeting, and service decisions
• Took care of the properties myself
• Ran the marketing on websites to get the houses out there
• Dealt with all customers myself