Reagan Hudson
Colleyville,TX
Summary
With a degree in Business Integrated Studies with a focus on Human Resources, Marketing, and Organizational Behavior, I bring a well-rounded understanding of both business operations and people. My experience has strengthened my ability to collaborate with a team, work toward shared goals, and balance customer needs with business priorities. I approach challenges with both customer service and sales in mind, while staying focused on performance and results.
Overview
6
6
years of professional experience
Work History
Brand Ambassador/Executive Support
Key Components - Tasting Company
04.2020 - Current
- Coordinate marketing events and brand launches to promote products and increase brand awareness.
- Engage with customers through product demonstrations to build relationships and support sales.
- Gather customer feedback, and share key insights with the distillery and distributors.
- Build positive relationships with potential customers, distributors, and event partners through promotion.
Customer Service Specialist
Caliber Collision
09.2025 - 07.2026
- Coordinated repair appointments, and guided customers through next steps, while providing clear updates throughout the repair process.
- Managed 75-100 inbound and outbound calls daily, assisting customers with scheduling, insurance questions, and repair updates upon request.
- Tracked tow requests and worked with tow yards to help ensure timely vehicle recovery and delivery to the repair center.
- Provided empathetic customer service, resolving concerns, and de-escalating difficult situations to create a positive guest experience.
Sales Associate
Bear Creek Spirits and Wine
Colleyville
06.2021 - 02.2025
- Help customers find products that fit their needs, while providing knowledgeable recommendations, and building lasting relationships.
- Work with suppliers and wholesale representatives to learn about new products, and share that knowledge with customers.
- Receive and organize wholesale orders while maintaining accurate inventory and product availability.
- Use sales trends to guide merchandising, product placement, and purchasing decisions.
Education
Bachelor of Business Administration - Business Integrated Studies
University of North Texas
Denton05.2023
Associate of Business Administration -
Oklahoma State University
Stillwater12.2018
Skills
- Customer Service
- Relationship Building
- Sales & Product Recommendations
- Interpersonal Communication
- Conflict Resolution & De-escalation
- Public Speaking & Product Demonstrations
- Inventory & Merchandising
- Data Entry & Record Management
- Microsoft Office
Timeline
Customer Service Specialist
Caliber Collision
09.2025 - 07.2026
Sales Associate
Bear Creek Spirits and Wine
06.2021 - 02.2025
Brand Ambassador/Executive Support
Key Components - Tasting Company
04.2020 - Current
Bachelor of Business Administration - Business Integrated Studies
University of North Texas
Associate of Business Administration -
Oklahoma State University