Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Reagan Lee

Greenville,NC

Summary

Dedicated professional with a proven track record of leadership in various supervisory roles, including food service and crisis services. Experienced director overseeing training and standards for the past 3 years. Currently pursuing a second master's degree in Clinical Mental Health Counseling to become a psychiatrist and offer support to individuals entering the field. Committed to continuous growth, approaching every workspace as an opportunity for personal and professional development. Known for exceeding goals and delivering results, brings realistic optimism, a strong work ethic, and unwavering passion to all endeavors. Authorized to work in the US for any employer.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Representative

Best Choice Roofing
07.2005 - Current
  • Canvas leads
  • Knocking doors to offer free roof inspections
  • Offering Solutions via sale to help homeowners fix their roof needs if applicable.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Director of Training and Standards

REAL Crisis Intervention
08.2019 - 07.2025
  • A part of the National Suicide Hotline, REAL is a crisis center where we talk to people in every stage of the crisis. There is a wide variety of calls and situations that come across our hotline from depression to suicide itself.
  • I am the Director of Training and Standards, which means that I run a program within a program. I make all tests, quizzes, lesson plans, development meetings, etc. It allows me to reach the group but also the individuals. In addition, I run onboarding, monthly training, and anything that involves training and standard procedures.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
  • Collaborated with company leadership to align training goals with organizational objectives.
  • Conducted training courses and prepared videos for long-term use.

Service Manager

Chipotle Mexican Grill
01.2018 - 09.2022
  • I work on the line taking orders, cleaning, and help other coworkers when appropriate.
  • I work in the back of house organizing, cleaning and prepping food items for consumption.
  • Manage a small team, submit daily paperwork on previous days sales, food usage, and labor
  • Performing performance discussions and disciplinary actions as well as encouraging staff and correcting issues when necessary

Front Desk Worker

ECU
10.2017 - 12.2018
  • Clock students in and out of the math lab.
  • Answer any questions students have about lab
  • Answer phones, take messages for employer and relay them
  • Proctored exams

Drive-Thru Cashier

Taco Bell
05.2016 - 04.2017
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.

Cleaner

Express Cleaning
06.2014 - 09.2015
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

Education

Master of Science - Clinical Mental Health Counseling

Capella University
Online
07.2025

Master of Arts - Psychology

Fayetteville State University
Fayetteville, NC
12.2022

Bachelor of Arts - Psychology And Sociology

East Carolina University
Greenville, NC
12.2018

High school or equivalent - General Studies

Washington High School
Washington, NC
06.2014

Skills

  • Detail-oriented cleaning skills
  • Crisis management
  • Therapeutic intervention strategies
  • Mental health support
  • Cash handling experience
  • Effective motivational interviewing
  • Receptionist experience
  • Team management
  • Food safety management
  • Community support services
  • Program design and implementation
  • Client engagement

Accomplishments

  • Successfully began the training program at REAL
  • Became a Registered ASIST Trainer in NC
  • Provided support to 10,000+ contacts on the 988 Suicide and Crisis Lifeline in my 6 years.

Certification

  • Certified ASIST Trainer September 2023 to Present The Applied Suicide Intervention Skills Training is a certification that trains individuals in the PAL model approach to Suicide Intervention. This is provided through LivingWorks.
  • ASIST training September 2019 to Present Suicide first aid training skills that are beneficial to helping people with suicidal ideation, feelings and behaviors.
  • ServSafe May 2019 to May 2024 Food Safety license. Chipotle is a store with high standards and we have to make sure we prep, cook and store food properly.
  • Food Handler Certification
  • Driver's License

Timeline

Director of Training and Standards

REAL Crisis Intervention
08.2019 - 07.2025

Service Manager

Chipotle Mexican Grill
01.2018 - 09.2022

Front Desk Worker

ECU
10.2017 - 12.2018

Drive-Thru Cashier

Taco Bell
05.2016 - 04.2017

Cleaner

Express Cleaning
06.2014 - 09.2015

Sales Representative

Best Choice Roofing
07.2005 - Current

High school or equivalent - General Studies

Washington High School

Master of Science - Clinical Mental Health Counseling

Capella University

Master of Arts - Psychology

Fayetteville State University

Bachelor of Arts - Psychology And Sociology

East Carolina University

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