Reagan Marmolejo
Hardeeville,SC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Looking to expand and further my career.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Optim Orthopedics
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Telephone Operator
Savannah Vascular And Cardiac Institute
04.2022 - 06.2023
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Processed customer payments for timely, accurate order fulfillment.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
- Gathered customer information and promptly input data into computer system.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Sales Associate
Sunglass Hut
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Waitress
JOHNNY GRILL
03.2021 - 09.2021
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
IGA Supermarket
05.2020 - 08.2020
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Bryan County High School
Pembroke, GA05.2021
Skills
- Supply Ordering
- Departmental support
- Problem-solving skills
- Call Management
- Work Prioritization
- Punctual and Reliable
- Conflict Resolution
- File Organization
- Professional Demeanor
- Administrative Support
- Patient support
- Clinical Documentation
- Reliable team player
- HIPAA Compliance
- Patient-focused care
- Patient Management
Timeline
Front Desk Receptionist
Optim Orthopedics
06.2023 - Current
Telephone Operator
Savannah Vascular And Cardiac Institute
04.2022 - 06.2023
Sales Associate
Sunglass Hut
10.2021 - 05.2022
Waitress
JOHNNY GRILL
03.2021 - 09.2021
Cashier
IGA Supermarket
05.2020 - 08.2020
High School Diploma -
Bryan County High School
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