Reagan Massood
Greenville,New Hampshire
Summary
Hardworking and passionate worker with a strong background in handling customer and workplace issues. Experience in both high and low paced work environments with a varying number of coworkers with the ability to adapt quickly. Skilled in identifying mistakes in documentation and offering ways to solve the problems faced. Detail-oriented administrative professional with experience managing the filing of contracted visit notes and providing support to the scheduling team. Skilled in maintaining organized records, handling confidential information, and assisting with scheduling requests to ensure smooth daily operations.
Overview
5
5
years of professional experience
Work History
Scheduling Department
New England Life Care
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Crew Member
Dunkin' Donuts
05.2022 - Current
- Prepared and served beverages and food items according to company standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated point-of-sale systems accurately, processing customer transactions efficiently.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Cashier
Market Basket
06.2020 - 06.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Saint Anselm College
Goffstown, NHSkills
- Customer service
- Team collaboration
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Problem-solving
- Active listening
- Organization and time management
- Problem resolution
Timeline
Scheduling Department
New England Life Care
11.2024 - Current
Crew Member
Dunkin' Donuts
05.2022 - Current
Customer Service Cashier
Market Basket
06.2020 - 06.2022
High School Diploma -
Saint Anselm College