Reagan M Keating
Houston,TX
Summary
Energetic with experience-enhancing customer experience in a restaurant setting. Friendly and polite when directing customers, giving directions, taking reservations, and speaking to individuals on the phone. Excellent time management and problem-solving skills when dealing with challenges in the workplace. Willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Bon Temps Grill
05.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
The Union Kitchen
12.2022 - 01.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Hostess
The Union Kitchen
05.2022 - 08.2022
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless
Back of House Team Member
Chic-Fil-A
09.2021 - 11.2021
- Maintained and sanitized service stations, prep areas, and countertops.
- Maintained composure and work quality while under stress.
- Liaised with kitchen staff to produce efficient and well-presented meals.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Adhered to procedures in preparing food items.
- Prepared food and drinks while following safe food handling procedures.
- Removed garbage, compost, and recycling and placed in designated container areas.
Education
Some College (No Degree) - Architecture
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Cypress Ranch High School
Cypress, TX05.2021
Skills
- Documentation
- Interactive Communication Skills
- Hospitality and Accommodation
- Active Listening and Communication
- Task Management
- Conflict Resolution
- Proficiency in Revit
- Proficiency in Rhino
- Proficiency in Adobe Software
Architecture
- Able to meet deadlines
- Discipline
- Time Management
- Maintaining a clean working environment
- Effective production of projects
- Exploration of different ideas and solutions
- Able to work within assigned criteria
- Creative
- Communication with clients
- Drafting Sections, Elevations, Plans, and Orthographic Drawings
- Proficiency in Rhino
- Proficiency in InDesign
- Proficiency in Adobe Illustrator
- Proficiency in Photoshop
- Organization Skills
- Able to assess and provide solutions to the environmental conditions of a site
- Create the program of a building
- Problem-solving
- Able to draft Site Plan
Cheerleading
- 12 years of Competitive Cheer
- 2 years of High School Varsity Cheer
- Team-building skills
- Responsible
- Disciplined
- Energetic
- Diligent
- Dedicated
- Strong Work Ethic
- Able to resolve conflicts
- Communication between coaches, team leaders, and team members
- Work well under pressure
- Supportive of teammates
- Able to quickly adapt to changes in routine
Timeline
Hostess
Bon Temps Grill
05.2023 - Current
Hostess
The Union Kitchen
12.2022 - 01.2023
Hostess
The Union Kitchen
05.2022 - 08.2022
Back of House Team Member
Chic-Fil-A
09.2021 - 11.2021
Some College (No Degree) - Architecture
University of Louisiana At Lafayette
High School Diploma -
Cypress Ranch High School
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