Reagan Morrison
Rumson
Summary
Experienced customer service professional with a strong background in handling inquiries, resolving issues, and providing exceptional service. Skilled in time management, teamwork, and leadership ensuring that within the work environment tasks are completed efficiently and authentically. Customer satisfaction is a top priority driven by my responsibility, resilience, and commitment to delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver Volunteer
Caregiver Volunteers
09.2023 - Current
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Enhanced elderly residents'' well-being by providing compassionate care and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Maintained a clean, safe, and well-organized patient environment.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
Ice Cream Server
Crazees Ice Cream Shop
07.2021 - Current
- Greet incoming customers and provide reliable, friendly customer service.
- Maintain a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Keep up-to-date with menu knowledge to provide recommendations and answer customer questions.
- Process sales transactions for cash, debit, and credit purchases.
- Manage long lines of customers during peak times while maintaining professionalism under pressure.
- Collaborate with coworkers to maintain smooth operations during busy periods.
- Use of ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Train new staff on ice cream preparation and customer service protocols, improving team efficiency.
- Keep tidy and organize area to comply with cleanliness standards.
Skate Guard
Middletown Sports Complex
11.2023 - 09.2024
- Inspected skating rink for hazardous conditions and informed supervisor of problems.
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Properly cleaned the rink, skates, and walkers to prioritize the customers' health.
- Increased customer satisfaction with timely assistance during falls or other incidents on the ice.
Babysitting
Maureen Pasis
04.2021 - 08.2023
- Maintained clean and organized living spaces throughout babysitting responsibilities.
- Provided food and entertainment for the children, ensuring they remained engaged and happy.
- Ensured the children's safety by closely monitoring them throughout the shift.
- Kept the children happy and satisfied by attending to their needs and preferences.
- Assisted the children with activities such as homework, chores, and other daily tasks.
- Built strong bonds with the family, fostering trust and ensuring they felt comfortable leaving their children with me.
Restaurant Hostess
Ocean Place Resort & Spa
04.2021 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in the restaurant to keep a constant and efficient dining flow.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05-2028
High School Diploma -
Middletown Highschool South
900 Nutswamp Rd, Middletown Township, NJ06-2024
Skills
- Customer service
- Time Management
- Teamwork
- Leadership
- Adaptability
- Responsibility
- Communication
- Resilience
- Dependability
Timeline
Skate Guard
Middletown Sports Complex
11.2023 - 09.2024
Elderly Caregiver Volunteer
Caregiver Volunteers
09.2023 - Current
Ice Cream Server
Crazees Ice Cream Shop
07.2021 - Current
Babysitting
Maureen Pasis
04.2021 - 08.2023
Restaurant Hostess
Ocean Place Resort & Spa
04.2021 - 08.2021
Bachelor of Arts - Psychology
Pennsylvania State University
High School Diploma -
Middletown Highschool South
Similar Profiles
Lori GoodineLori Goodine
Activity Director/Assisant ProgramManager at Volunteers of America Northern New EnglandActivity Director/Assisant ProgramManager at Volunteers of America Northern New England
Lori BrownfieldLori Brownfield
Direct Support Professional at Volunteers of America Mid-StatesDirect Support Professional at Volunteers of America Mid-States
Mutwali OmerMutwali Omer
Case Manager at Volunteers of AmericaCase Manager at Volunteers of America
Carl LaGrassaCarl LaGrassa
Radio Show Host at Wmcx 88.9 F.mRadio Show Host at Wmcx 88.9 F.m
Sieramarie McDaidSieramarie McDaid
Certified Medical Assistant at Dermatology And Skin Surgery CenterCertified Medical Assistant at Dermatology And Skin Surgery Center