Reagan Mukizwa
RESUME
Summary
Skilled in managing budgets for grocery-related, client activities, with a focus on optimizing fund allocation to address client needs. Strong communication abilities facilitate effective collaboration with clients, guardians, and case managers. Notable achievements include improving client satisfaction through targeted financial strategies. Dedicated to providing clear and actionable financial guidance.
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Direct Support Professional/Director of Operations
WE THRIVE LLC
Lewiston, Maine
06.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Implemented individualized support plans based on client needs and preferences.
- Communicated regularly with families to provide updates and gather feedback.
- Facilitated social activities to promote engagement and interaction among clients.
- Ensured that all tax filings were completed accurately and on time according to federal state regulations.
- Coached staff on best practices for managing finances including budgeting techniques, expense tracking methods.
- Monitored cash flow, prepared monthly financial statements, and to ensure appropriate use of funds.
- Providing Activity money for residents, Supply shoppings, Grocery shipping, etc..
Direct Support Professional
Ubuntu Care llc
Portland, Maine
11.2022 - 04.2024
- Managed daily operations of residential facilities ensuring compliance with regulations.
- Coordinated staff schedules to optimize coverage and support resident needs.
- Trained new staff on best practices for resident care and safety protocols.
- Conducted regular assessments of facility conditions to ensure a safe environment.
- Implemented resident activities that promoted engagement and community building.
- Facilitated communication between residents, families, and external service providers.
- Maintained accurate records of resident care plans and daily activities documentation.
- Supervised a team of housekeepers, gardeners, and other personnel responsible for maintaining the property's upkeep and appearance.
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Grocery shoppings, meal prepations, laundry and ensure safety envinroment
Direct Support Professional
Quality Care Access
South Portland, Maine
08.2022 - 11.2023
- Supported individuals with daily living activities and personal care routines.
- Assisted clients in developing skills for greater independence and community integration.
- Documented client progress and maintained accurate records of services provided.
- Provided emotional support and encouragement to clients during challenging situations.
- Facilitated communication between clients, families, and service providers as needed.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
Direct Support Professional Care
Legends Residential Care
South Portland, Maine
08.2022 - 12.2022
- Managed daily operations of residential facility ensuring compliance with regulations.
- Coordinated staff schedules to optimize coverage and support resident needs.
- Trained new staff on best practices for resident care and safety protocols.
- Conducted regular assessments of facility conditions to ensure a safe environment.
- Implemented resident activities that promoted engagement and community building.
- Facilitated communication between residents, families, and external service providers.
- Maintained accurate records of resident care plans and daily activities documentation.
- Developed emergency plans in case of fire or other emergencies.
- Supervised a team of housekeepers, gardeners, and other personnel responsible for maintaining the property's upkeep and appearance.
- Maintained records of supplies, equipment, and services purchased.
Truck Driver
Reagan Transportation LLC
Fort Worth, Texas
07.2021 - 07.2022
- Operated commercial trucks for regional deliveries and pickups.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and vehicle maintenance.
- Adhered to all traffic laws and company regulations during transport.
- Communicated with dispatch for route updates and delivery instructions.
- Loaded and unloaded cargo efficiently to minimize delays.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Driver
DoorDash
Fort Worth, Texas
11.2020 - 07.2021
- Delivered food orders promptly to customers' locations.
- Communicated effectively with customers about order status and delays.
- Navigated efficiently using GPS tools for timely deliveries.
- Followed safety protocols while handling food and driving.
- Assisted in loading and unloading food items into delivery vehicle.
- Collaborated with restaurant staff to ensure order accuracy and quality.
Operator
Family Dollar Distribution Center
Midland, Texas
03.2020 - 07.2020
- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded shipments, ensuring safe handling of products.
- Conducted daily equipment inspections to maintain safety standards.
- Collaborated with team members to optimize loading processes.
- Followed safety protocols while operating heavy machinery consistently.
- Assisted in training new staff on forklift operation procedures.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
Caregiver
Direct care
Denton, Texas
01.2020 - 02.2020
- Assisted clients with daily living activities and personal care.
- Maintained a clean and safe environment for residents.
- Communicated effectively with clients to understand their needs.
- Monitored client health and reported changes to healthcare professionals.
- Supported recreational and social activities for residents' engagement.
- Collaborated with team members to ensure quality care delivery.
- Documented client information accurately in care logs.
- Provided companionship and emotional support to enhance well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Driver
Ups Fort Worth
Fort Worth, Texas
11.2019 - 01.2020
- Delivered packages promptly to designated locations across the service area.
- Maintained accurate logs of deliveries and vehicle inspections daily.
- Communicated effectively with dispatch regarding route changes and delivery issues.
- Loaded and unloaded cargo efficiently to ensure safe transport of goods.
- Provided excellent customer service while interacting with clients during deliveries.
Operator
Universal Pressure Pumping Inc.
Midland, Texas
08.2017 - 11.2019
- Operated high-pressure frac pumps during hydraulic fracturing operations.
- Monitored equipment performance to ensure safe and efficient operation.
- Maintained and repaired frac equipment to minimize downtime.
- Collaborated with team members on site to follow safety protocols.
- Conducted pre-operation inspections of machinery and equipment.
- Assisted in the loading and unloading of frac materials on-site.
- Trained new operators on safety procedures and equipment handling.
- Communicated with supervisors regarding any problems encountered while operating frac equipment.
- Identified potential safety risks on job sites and reported them immediately to supervisor.
- Monitored fluid levels and pressure gauges during operations.
- Used hand trucks and forklifts to unload, load and transport items.
Grou Home Van Driver
Vita-Living, Inc
Houston, Texas
09.2016 - 08.2017
- Transported clients safely to various locations throughout the community, School, Work and day program.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assist with serving meals, Play games and Monitoring Clients for safety.
Interpreter
Lutheran Social Services Of North Dakota
Fargo, North Dakota
05.2016 - 12.2016
- Assisted caseworkers in understanding client needs through effective translation.
- Prepared and reviewed documents for accuracy in translation and context.
- Maintained confidentiality while handling sensitive client information.
- Collaborated with diverse teams to improve service delivery and support clients.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
Caregiver
MCRSI
Moorhead, Minnesota
12.2015 - 07.2016
- Assisted clients with daily living activities and personal care.
- Maintained a clean and safe environment for residents.
- Communicated effectively with clients to understand their needs.
- Monitored client health and reported changes to healthcare professionals.
- Supported recreational and social activities for residents' engagement.
- Collaborated with team members to ensure quality care delivery.
- Documented client information accurately in care logs.
- Provided companionship and emotional support to enhance well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Caregiver
Connections
Moorhead, Minnesota
11.2015 - 06.2016
- Assisted clients with daily living activities and personal care.
- Maintained a clean and safe environment for residents.
- Communicated effectively with clients to understand their needs.
- Supported recreational and social activities for residents' engagement.
- Collaborated with team members to ensure quality care delivery.
- Documented client information accurately in care logs.
- Provided companionship and emotional support to enhance well-being.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Caregiver
Orion Homes
Phoenix, Arizona
02.2015 - 09.2015
- Assisted clients with daily living activities and personal care.
- Maintained a clean and safe environment for residents.
- Communicated effectively with clients to understand their needs.
- Monitored client health and reported changes to healthcare professionals.
- Supported recreational and social activities for residents' engagement.
- Collaborated with team members to ensure quality care delivery.
- Documented client information accurately in care logs.
- Provided companionship and emotional support to enhance well-being.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Interpreter
UNCHR
Lilongwe, MALAWI
2007 - 2010
- Facilitated communication between refugees and UNCHR staff during interviews.
- Collaborated with team members to ensure accurate information dissemination.
- Supported caseworkers by interpreting during sensitive discussions with clients.
- Engaged in regular training to enhance language skills and cultural understanding.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Supported colleagues by providing assistance with translations as needed.
- Assisted in preparing reports detailing refugee needs and services provided.
Education
Business Administration
Skyway Business College
Lilongwe, Malawi01-2008
Complex Scholaire Muhe
Skills
- Medication administration
- Meal preparation
- Budget management
- Community engagement
- Client relationship management
- Communication skills
Languages
English
Professional
French
Professional
Swahili
Professional
Certification
CRMA
Timeline
Direct Support Professional/Director of Operations
WE THRIVE LLC
06.2024 - Current
Direct Support Professional
Ubuntu Care llc
11.2022 - 04.2024
Direct Support Professional
Quality Care Access
08.2022 - 11.2023
Direct Support Professional Care
Legends Residential Care
08.2022 - 12.2022
Truck Driver
Reagan Transportation LLC
07.2021 - 07.2022
Driver
DoorDash
11.2020 - 07.2021
Operator
Family Dollar Distribution Center
03.2020 - 07.2020
Caregiver
Direct care
01.2020 - 02.2020
Driver
Ups Fort Worth
11.2019 - 01.2020
Operator
Universal Pressure Pumping Inc.
08.2017 - 11.2019
Grou Home Van Driver
Vita-Living, Inc
09.2016 - 08.2017
Interpreter
Lutheran Social Services Of North Dakota
05.2016 - 12.2016
Caregiver
MCRSI
12.2015 - 07.2016
Caregiver
Connections
11.2015 - 06.2016
Caregiver
Orion Homes
02.2015 - 09.2015
Interpreter
UNCHR
2007 - 2010
Business Administration
Skyway Business College
Complex Scholaire Muhe