Reagan Ong
Lancaster,KY
Summary
Dynamic System Administrator with proven expertise at the Navy in enhancing troubleshooting efficiency through comprehensive documentation. Skilled in disaster recovery and technical support, I excel in fostering teamwork and mentoring junior staff. Committed to maintaining high security standards while optimizing system performance and user accessibility.
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
8
8
years of professional experience
Work History
System Administrator
Navy
05.2021 - 02.2025
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Creates user accounts and manages access rights for users.
- Trouble-shot application errors and provide technical support to end-users.
- Assist in disaster recovery for multiple systems.
Improves job tasks and mentors junior team members on best practices and standards.
Backroom Associate
TJ Max
09.2020 - 01.2021
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Bagger/Meat Department Cleaner
Costco
05.2020 - 08.2020
- Packed groceries efficiently to maintain order and prevent damage.
- Assisted customers with carrying bags to vehicles, enhancing customer service experience.
- Organized bagging area to ensure a smooth workflow.
- Collaborated with cashiers for quick transaction processing, improving checkout efficiency.
- Cleaned meat processing and packaging to ensure quality health assurance.
- Cleared expired and past fresh products.
Curbside Shopper /Service Delivery Specialist
Home Depot
06.2019 - 11.2019
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Classroom Teacher's Aide
Redding School District
08.2018 - 12.2018
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Observed students during testing, and assisted students with difficulty to understand questions.
Team Lead
Jamba Juice
05.2018 - 11.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Store Manager in Training
Jamba Juice Hawaii
05.2017 - 12.2017
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Monitored daily cash discrepancies, inventory shrinkage.
Education
No Degree - Psychology
Simpson University
Redding, CATrade School - Information Technology
Corry Station
Pensacola, FL09-2021
Skills
- Disaster Recovery
- System monitoring
- Technical support
- System updates
- Technical document writing
Timeline
System Administrator
Navy
05.2021 - 02.2025
Backroom Associate
TJ Max
09.2020 - 01.2021
Bagger/Meat Department Cleaner
Costco
05.2020 - 08.2020
Curbside Shopper /Service Delivery Specialist
Home Depot
06.2019 - 11.2019
Classroom Teacher's Aide
Redding School District
08.2018 - 12.2018
Team Lead
Jamba Juice
05.2018 - 11.2018
Store Manager in Training
Jamba Juice Hawaii
05.2017 - 12.2017
No Degree - Psychology
Simpson University
Trade School - Information Technology
Corry Station
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