Reagan Seibert
Fort Mitchell,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
WFS Office Agent
Worldwide Flight Services
03.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Senior Collections Specialist
Citi Bank
07.2017 - 02.2022
- Intricate problem solving skills that require me to come up with solutions in a fast pace environment
- Compassion and understanding to clients financial needs
- Understanding of excel and word processing
- Managing a large group and providing feedback to those in need
- Set up payment plans to help customers bring accounts current
- Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts
- Posted payments and adjusted balances to reflect new values
- Conducted skip tracing to locate individuals responsible for outstanding balances
- Maintained organized system to increase collections team efficiency
- Led enhanced training sessions for new and experienced consultants to maintain knowledge of industry techniques and product lines
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Monitored payments
- Resolved questions related to charges
- Collected delinquent accounts by establishing payment arrangements
- Followed up on payment lapses.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Sales Associate
Target
05.2015 - 07.2017
- Used POS system to scan customer purchases, calculate prices, and process transactions
- RS
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Restocked front lanes and displays, following established merchandising procedures and standards
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Promoted credit and loyalty programs during customer interactions
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Unboxed and restocked merchandise into attractive displays
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Processed customers' orders and checked buggies for additional merchandise
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
- Processed returns and exchanges in line with store policies
- Engaged customers and built connections to drive long-term sales
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Shift Manager
McDonalds, Wilder
04.2014 - 05.2015
- Coordinated work handoffs and schedules with other Shift Managers
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Supervised hourly and temporary personnel, providing work direction and reviewing
- May 2011 work processes
- Performed facility checks to verify cleanliness and client safety
- Improved the performance of individual team members by motivating and training each person
- Established clear objectives and set effective policies to achieve each target with minimal waste
- Supervised staff, including development of team leaders to improve team management
- Communicated policy updates to the department, answered questions and enforced compliance.
Cashier
KFC
02.2010 - 04.2014
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Education
High School Diploma -
Newport High School
Newport, KYSkills
- Payment plan management Relationship building
- Team oversight Payment posting
- Account review Paperwork and documentation
- Payment collection Sales verification
- Payment processing
- Livechat Messaging
- Logistics Understanding
- Training and Leadership
- Informational Resources
- Quality Control
- Records Preparation
Additional Information
- Volunteer food bank
Timeline
WFS Office Agent
Worldwide Flight Services
03.2022 - Current
Senior Collections Specialist
Citi Bank
07.2017 - 02.2022
Sales Associate
Target
05.2015 - 07.2017
Shift Manager
McDonalds, Wilder
04.2014 - 05.2015
Cashier
KFC
02.2010 - 04.2014
High School Diploma -
Newport High School