Reagan Shafer
Amarillo,TX
Summary
Dedicated Customer Care Representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR, Sales
Auto Glass Now
06.2023 - 11.2023
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I was let go from this job for no fault of my own. It was a nation-wide layoff due to budget cuts.
High School Substitute Teacher
AISD
10.2022 - 04.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Host/Server
Thai Arawan
11.2018 - 03.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
Third Coast Salt (previously To IVRS Wellness)
12.2017 - 03.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Assistant
Keller Williams Realty
10.2016 - 06.2017
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Updated database of contacts and resources for company-wide distribution.
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
Premier High School, Amarillo TX
Amarillo, TX05.2019
No Degree, Currently Attending - Psychology
Amarillo College
Amarillo, TX12.2024
Skills
- Goal-oriented mindset
- Cross-selling and upselling
- Interpersonal skills
- Problem-solving abilities
- Customer relationship management
- Product knowledge expertise
- Team collaboration
- Computer literacy
- Positive attitude
- Empathy and patience
- Analytical thinking
Timeline
CSR, Sales
Auto Glass Now
06.2023 - 11.2023
High School Substitute Teacher
AISD
10.2022 - 04.2023
Host/Server
Thai Arawan
11.2018 - 03.2019
Front Desk Receptionist
Third Coast Salt (previously To IVRS Wellness)
12.2017 - 03.2019
Assistant
Keller Williams Realty
10.2016 - 06.2017
High School Diploma -
Premier High School, Amarillo TX
No Degree, Currently Attending - Psychology
Amarillo College