Summary
Overview
Work History
Education
Skills
World Humanitarian Drive National Coordinator Board Member
Timeline
Generic

Reagan Thomas

Pittsburgh,PA

Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Overview

25
25
years of professional experience

Work History

Membership Services Coordinator

YMCA Thelma Lovette
Pittsburgh, PA
01.2015 - 07.2015
  • Built relationships with customers and community to establish long-term business growth.
  • Cultivated loyal member base through events and promotion of members-only services.
  • Engaged community at fairs and special membership drive events.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Hired, supervised and coached 7 employees on sales strategies to optimize performance.
  • Increased customer acquisitions by 30% through effective social media management, grassroots marketing and new member orientation.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Mental Health Residential Aide

Quality Adult Care
Pittsburgh, PA
09.2015 - 02.2016
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Documented client progress in confidential files.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Coordinated and planned vacations for family.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Created community-oriented counseling program to positively impact social and emotional concerns in the community.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Transported children to and from school, activities and appointments.
  • Checked residencies for move-in readiness prior to client arrivals.
  • Managed residential properties and staged homes prior to clients' arrivals.

Substitute Teacher

Urban Pathways College Charter Schools K
Pittsburgh, PA
03.2022 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Developed marketing efforts such as posters and social media ads to encourage student participation for charter school events.
  • Shared marketing materials on social media platforms to measure audience perception for parent and teacher needs.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.

Creative Strategist

R Productions, LLC
Pittsburgh, PA
01.2014 - 03.2022
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
  • Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
  • Orchestrated license agreements for music and footage, talent releases and distribution contracts.
  • Collaborated with network executives to define and propel organization's mission and vision.
  • Booked guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
  • Devised and implemented strategies to create new revenue streams and cut operational costs.

Retail Sales Representative

Verizon Wireless Pittsburgh and Atlanta
Atlanta, GA
01.2008 - 01.2014
  • Spoke to customers in native language to increase loyalty and establish relationships using goggle translate.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Generated brand awareness and positive product impressions to increase sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directly worked with (3) B2B appointments and celebrity clientele per shift to build relationships and increase customer satisfaction ratings 70%. Making me #2 in Atlanta region.
  • Studied target markets and developed merchandising strategies meeting residential and small business group needs.
  • Recruited and trained team members, as well as supported other departments with mentorship.
  • Liaised with management to establish quality standards and develop budget.

Travel Coordinator/Production Secretary

Tyler Perry Studios
Atlanta, GA
01.2006 - 01.2008
  • Displayed absolute discretion at handling confidential information.
  • Collaborated with legal department to present deal memos contracts for artists and crew members.
  • Booked talent and made travel arrangements.
  • Ran meetings and gathered required documentation.
  • Coordinated with producers and on-air talent to create program content, new ideas and segments.
  • Orchestrated license agreements for music and footage, talent releases and distribution contracts.
  • Prepared over rental agreements and finalized paperwork for 17 hires on projects.
  • Developed schedules for production, editing and duplication for timely delivery.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Developed project budgets and managed production costs.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.
  • Negotiated with agents, producers and union officials regarding client contractual rights and obligations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained strong working relationships with producers, vendors, radio station executives, and other production departments to foster partnerships that produced consistent results.
  • Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Acted as brand ambassador to talent and guests on TPS Studio, tour studio, benefits and advantages of working on TPS Productions
  • Arranged domestic and international travel plans and itineraries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Checked residencies for move-in readiness prior to client arrivals.

Special Event Manager

Macys South
Atlanta, GA
01.2005 - 01.2006
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Delivered prompt payment for event vendors, venues, staff, and transportation providers.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created innovative strategies to drive customer engagement.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
  • Evaluated target market research and adjusted strategy to address competitive influences and changing market.
  • Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Oversaw Regional Sales Directors and Account Managers on communications directive for sales teams.
  • Planned and executed events and marketing programs, producing 40% of goal of qualified leads.
  • Deployed well-coordinated campaigns, events and public relations strategies to facilitate smooth and successful.
  • Managed annual marketing budget in excess of $500K.
  • Prepared and executed outreach fashion events for young mens, juniors, kids with over 4000 guests in attendance at Macy's store locations.
  • Initiated contingent sessions with PR and Advertising leaders to brainstorm new ideas and promotional strategies.

Assistant ENYCE Southeast Sales Rep/Varsity Sales Rep

LIZ CLAIBORNE
Atlanta, GA
01.2003 - 01.2005
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Revitalized product revenues to over $120K in Quarter.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Broadened territories and negotiated successful contracts by seeking out new urban retail stores and utilizing leadership skills.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Partnered with graphics team to prepare, design, implement and measure success of campaigns.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Researched, designed, implemented and tracked advertising and public relations activities.
  • Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
  • Managed full-cycle marketing and advertising strategies, resource allocation and production schedule adjustment.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.

Non-Traditional Sales Manager

Sheridan Broadcasting
Pittsburgh, PA
01.2000 - 01.2003
  • Found, researched, fact-checked and wrote scripts for relevant topics in entertainment local news.
  • Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Read prepared scripts for radio and television shows.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team of 9 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with sales force to identify techniques to overcome sales obstacles.
  • Produced contracts, reports, letters, and proposals for clients.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Developed and pitched innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Established relationships with potential sponsors to earn $ 50K over 3 months.

Fashion Coordinator

MECCA USA
New York, NY
01.1997 - 01.1999
  • Managed fashion responsibilities for on-figure, still life and video shoots.
  • Styled looks for social influencers and assisted in styling various fast-paced social projects.
  • Provided samples and swatches for post-production needs and retouching notes to internal and outside vendors.
  • Assisted in organizing style-outs, fittings and looks process with internal and outside stylist.
  • Acted as product liaison with departments and vendors to keep apprised on delivery orders, deadlines and fashion show bookings.
  • Developed seasonal and brand style guides to promote Bad Boy Records for Tour 1998.
  • Led aesthetic vision and creation of new fashion products for college streetteam/ brand ambassadors

Education

Associate of Arts - Beauty Essentials

The Fashion Institute of Technology
New York. NY
2021

AS Advertising -

The Fashion Institute of Technology
1999

BS - Business Administration & Human Ecology

University of Maryland Eastern Shore
New York, NY
1998

Skills

  • Complex Problem-Solving

World Humanitarian Drive National Coordinator Board Member

(WHD) is an International NGO with operations in 12 countries, founded in Croydon, U.K. by British Indian Global Peace activist, Entrepreneur. Writer, Dr. Abdul Basit Syed. The primary vision of WHD is to promote Peace, Education, and Trade Harmony initiatives globally.

Timeline

Substitute Teacher

Urban Pathways College Charter Schools K
03.2022 - Current

Mental Health Residential Aide

Quality Adult Care
09.2015 - 02.2016

Membership Services Coordinator

YMCA Thelma Lovette
01.2015 - 07.2015

Creative Strategist

R Productions, LLC
01.2014 - 03.2022

Retail Sales Representative

Verizon Wireless Pittsburgh and Atlanta
01.2008 - 01.2014

Travel Coordinator/Production Secretary

Tyler Perry Studios
01.2006 - 01.2008

Special Event Manager

Macys South
01.2005 - 01.2006

Assistant ENYCE Southeast Sales Rep/Varsity Sales Rep

LIZ CLAIBORNE
01.2003 - 01.2005

Non-Traditional Sales Manager

Sheridan Broadcasting
01.2000 - 01.2003

Fashion Coordinator

MECCA USA
01.1997 - 01.1999

Associate of Arts - Beauty Essentials

The Fashion Institute of Technology

AS Advertising -

The Fashion Institute of Technology

BS - Business Administration & Human Ecology

University of Maryland Eastern Shore

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Reagan Thomas