Summary
Overview
Work History
Education
Skills
Timeline
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Reagan Trent

Gonzales,TX

Summary

Versatile and dynamic professional with a proven track record at Family Dollar, adept in staff supervision and enhancing customer relations. Excelled in retail operations, managing inventory with precision, and fostering team motivation. Achieved significant improvements in service quality and efficiency, demonstrating exceptional money handling and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Family Dollar
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Operator

Vitesco Technologies
04.2021 - 02.2023
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Increased overall product quality through meticulous attention to detail during operation processes.

Dietary Technician

Gonzales Healthcare System
11.2020 - 02.2021
  • Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
  • Resolved patient concerns promptly, demonstrating empathy and professionalism when addressing their dietary needs.
  • Monitored food safety and sanitation standards in food service areas.

Front Desk Clerk

Sleep Inn and Suites
11.2018 - 11.2020
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Assisted colleagues as needed for seamless operations across departments in the hotel setting.
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.

Education

No Degree -

Gonzales High School
Gonzales, TX

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Workload Management
  • Retail Operations
  • Customer rapport

Timeline

Assistant Manager

Family Dollar
07.2023 - Current

Operator

Vitesco Technologies
04.2021 - 02.2023

Dietary Technician

Gonzales Healthcare System
11.2020 - 02.2021

Front Desk Clerk

Sleep Inn and Suites
11.2018 - 11.2020

No Degree -

Gonzales High School

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Reagan Trent