Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Reagan Wilkins

Frankfort,IL

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist/Insurance Verification Specialist

P5 Performance
Plano, TX
12.2022 - 06.2024
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Ordered office supplies as needed to maintain inventory levels.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered phones promptly and directed calls appropriately.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Sales Executive

Doc and Artie's
Plano, TX
01.2018 - 12.2022
  • Implemented processes for cross-selling products or services based on customer needs.
  • Initiated contact with prospects via email campaigns or cold calls to generate leads.
  • Identified new potential markets and developed plans for targeting them.
  • Created brochures and newsletters to promote products or services.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Presented product demonstrations at trade shows, conferences, and other events.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Attended industry events to build relationships with key contacts in the field.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Negotiated contracts with clients on behalf of the company.
  • Generated reports to summarize sales performance metrics and present findings to management team.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
  • Maintained confidentiality of all privileged information obtained during course of employment.

Education

BBA - Business Administration And Management

Georgia State University
Atlanta, GA
05-2021

Skills

  • HIPAA Compliance
  • Mail Management
  • Medical Transcription
  • Referral Verification
  • Payment Collection
  • Billing support
  • Budget Administration
  • Staff Training
  • Business Development
  • Contract Management
  • Operations Management
  • Strategic Planning
  • Business Planning
  • Policy Implementation
  • Customer Retention
  • Customer Service
  • Analytical Thinking
  • Consulting
  • Budget Creation
  • Financial Administration
  • Cash Handling
  • Proficient in Finance Terminology

Affiliations

  • Financial Management
  • Volunteering throughout my community
  • Consulting

Languages

English
Native/ Bilingual

Accomplishments

  • Dean's List
  • Beta Club Member

Certification

  • Cardio Pulmonary Resuscitation
  • Certified Financial Planner (ongoing)
  • Certified Associate in Project Managing (ongoing)

References

References available upon request.

Timeline

Medical Receptionist/Insurance Verification Specialist

P5 Performance
12.2022 - 06.2024

Sales Executive

Doc and Artie's
01.2018 - 12.2022

BBA - Business Administration And Management

Georgia State University

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Reagan Wilkins