Reagan Wilkins
Frankfort,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Insurance Verification Specialist
P5 Performance
Plano, TX
12.2022 - 06.2024
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Ordered office supplies as needed to maintain inventory levels.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Sales Executive
Doc and Artie's
Plano, TX
01.2018 - 12.2022
- Implemented processes for cross-selling products or services based on customer needs.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Identified new potential markets and developed plans for targeting them.
- Created brochures and newsletters to promote products or services.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Presented product demonstrations at trade shows, conferences, and other events.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Cultivated relationships with existing customers to encourage repeat business.
- Attended industry events to build relationships with key contacts in the field.
- Trained junior sales staff on techniques for improving customer service experience.
- Negotiated contracts with clients on behalf of the company.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Maintained confidentiality of all privileged information obtained during course of employment.
Education
BBA - Business Administration And Management
Georgia State University
Atlanta, GA05-2021
Skills
- HIPAA Compliance
- Mail Management
- Medical Transcription
- Referral Verification
- Payment Collection
- Billing support
- Budget Administration
- Staff Training
- Business Development
- Contract Management
- Operations Management
- Strategic Planning
- Business Planning
- Policy Implementation
- Customer Retention
- Customer Service
- Analytical Thinking
- Consulting
- Budget Creation
- Financial Administration
- Cash Handling
- Proficient in Finance Terminology
Affiliations
- Financial Management
- Volunteering throughout my community
- Consulting
Languages
English
Native/ Bilingual
Accomplishments
- Dean's List
- Beta Club Member
Certification
- Cardio Pulmonary Resuscitation
- Certified Financial Planner (ongoing)
- Certified Associate in Project Managing (ongoing)
References
References available upon request.
Timeline
Medical Receptionist/Insurance Verification Specialist
P5 Performance
12.2022 - 06.2024
Sales Executive
Doc and Artie's
01.2018 - 12.2022
BBA - Business Administration And Management
Georgia State University