Reagan Ann Harvey
Marysville,OH
Summary
Billing professional with strong focus on accuracy and efficiency in processing healthcare claims. Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational
Finance professional with proven track record in managing complex financial operations and strategic planning. Highly collaborative and results-driven, known for flexibility and reliability in dynamic environments. Proficient in financial analysis, forecasting, and team leadership.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Experienced with medical billing processes, including claim submission and follow-up. Utilizes knowledge of insurance guidelines to ensure accurate and timely billing. Track record of effective communication and problem-solving, consistently supporting healthcare providers'
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Professional therapist with strong expertise in delivering therapeutic and relaxing massage treatments. Known for ability to tailor sessions to clients' needs, ensuring optimal results and improved well-being. Strong team player with collaborative approach, adapting seamlessly to changing requirements. Skilled in various techniques including Swedish, deep tissue, and sports massage, with focus on client satisfaction and holistic health.
Overview
17
17
years of professional experience
Work History
Licensed Massage Therapist
Self-employeed
Marysville, OH
03.2024 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Licensed Massage Therapist
Healing Path Massage
Moses Lake, WA
03.2022 - 02.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
Finance Specialist Medical Billing Specialist
Social Treatment Opportunities Program
Moses Lake, WA
09.2020 - 03.2022
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
- Identified process issues and made recommendations for improvement or correction.
- Formulated financial data and analysis to support risk management and made recommendations to management.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Contacted customers to immediately find resolutions for escalated issues.
- Increased cash flow by optimizing accounts receivable and payable processes.
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
- Reported financial figures and projections to comply with company budgetary standards.
- Ensured regulatory compliance by staying up-to-date on industry changes and implementing necessary internal controls.
Patient Account Representative
Samaritan Healthcare
Moses Lake, WA
05.2015 - 09.2020
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Prepared reports detailing billing actions, flags, and other key information.
- Responded to patient, family, and external payer inquiries.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Utilized computer programs to create invoices, letters, and other documents.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Contacted patients after insurance was calculated to obtain payments.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Reconciled statements with patient records.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
Medical Biller
Norco Medical
Moses Lake, WA
03.2012 - 05.2015
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Delivered timely and accurate charge submissions.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Administrative Office Manager
Sound Oxygen Services Durrable Medical Equipment
Moses Lake, WA
01.2008 - 03.2012
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Designed office space and worked with construction and utility contractors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
Education
Associate of Arts - Massage Therapy
Sage Acadmy of Massage And Bodywork
Moses Lake, WA03-2022
Skills
- Reflexology techniques
- Stress relief massage
- Deep tissue massage
- Myofascial release
- Insurance claims
- Insurance billing
- Medical billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Billing and collection procedures
- CPT knowledge
- Patient billing
- Customer service
- Accounts receivable
- Insurance claims processing
- Claim submission
- Medicare and medicaid process
- Data entry
- Denial management
- CMS-1500 billing forms
- Claims processing
- Payment posting
- ICD-10
- Electronic health record software
- Claims review
- Medical terminology expert
- Medical claims submission
- Records management
- Multitasking and organization
- Account reconciliation
- Account management
- Collections management
- Critical thinking
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Deadline oriented
- Data organization
- Professional and mature
- Relationship building
- Mail handling
- Multi-line phone systems
Timeline
Licensed Massage Therapist
Self-employeed
03.2024 - Current
Licensed Massage Therapist
Healing Path Massage
03.2022 - 02.2024
Finance Specialist Medical Billing Specialist
Social Treatment Opportunities Program
09.2020 - 03.2022
Patient Account Representative
Samaritan Healthcare
05.2015 - 09.2020
Medical Biller
Norco Medical
03.2012 - 05.2015
Administrative Office Manager
Sound Oxygen Services Durrable Medical Equipment
01.2008 - 03.2012
Associate of Arts - Massage Therapy
Sage Acadmy of Massage And Bodywork