Reagan Underwood

Delivering state-of-the-art eyebrow and eyelash design; maintaining compliance with all State Board laws of sanitation; overseeing all client correspondence, scheduling, and monetary transactions and expenses using specialized software; following business-building methods and marketing to promote services and grow client base.

Scheduled and conducted thorough skin and body consultations with clientele; administered laser and body contouring treatments; maintained accurate and detailed client records; followed all safety protocols and guidelines; managed all social media and answered all incoming inquiries via phone, email, and direct messages promptly; upheld sanitation and disinfection customs to preserve the highest standards of cleanliness and safety; monitored inventory of all supplies, back bar, and retail products, and managed correspondence with manufacturers and product representatives regarding the ordering and receiving of shipments; led training of new employees.

Professionally represented beauty manufacturers; visited beauty retailers in North Carolina for evaluation of select brands and their appearance; helped make improvements to merchandising; educated associates, salon professionals, management, and customers on product knowledge and current promotions through PowerPoint presentations and live demonstrations; accurately reported inventory and feedback of store staff and management to beauty manufacturers.

Maintained all merchandise and their displays and processed all shipments strategically; placed orders and arranged merchandise for maximized purchasing while following planograms; performed quarterly records of inventories at each location; attended all conference calls and Zoom meetings with district manager and other team members; used Salesforce to track and submit timesheets for weekly approval, and built and sustained relationships with store management and staff.

Administered the setting up and breaking down of the bar area; maintained a clean and sanitary environment for both employees and patrons; complied with all Alcohol Law Enforcement regulations; mixed and prepared beverages for customers promptly; maintained an accurate account of all transactions of cash, credit cards, and gift cards.

Trained all employees to meet the high company standards of customized facial treatments and skin care, eyebrow design, eyebrow and eyelash tinting, full body waxing, custom-blended mineral makeup, makeup application, eyelash extensions, and airbrush spray tans; handled all business management roles including bookkeeping, scheduling, event planning, marketing, payroll, and the ordering of products and supplies.

Provided facial treatments, waxing, threading, eyebrow and eyelash tinting, and eyelash extensions services; promoted additional treatment services and rebooking clients; retailed beauty and skin care products to clientele.

Serviced store customers with facial consultations and treatments, waxing services, eyebrow and eyelash tinting, body scrubs and wraps, and performed makeup applications and lessons. Promoted and boosted sales of treatment services and retailed beauty and skin care products to compliment and enhance clients' individual needs.

Provided esthetics services to clients, including facials, waxing, eyebrow & eyelash tinting, makeup applications, airbrush spray tans; promoted treatment services; boosted retail sales with beauty and skin care products to salon clients.

Attended product knowledge trainings, provided customer service, educated customers on makeup and skincare options; met daily sales goals by recommending beauty products and demonstrating makeup techniques; professionally answered salon phone calls and scheduled appointments for spa services.

Maintained a clean and sanitary establishment; mixed drinks for patrons on time; helped plan events and book local talent; managed all cash and credit card

transactions; kept bar stocked with all proper mixers, liquor, beer, wine, and prepped fruit for garnishing; changed and tapped kegs as needed; maintained inventory of beer, liquor, and wine, and assisted the Owner with ordering and restocking.

Created and served high-quality cocktails and beverages; demonstrated exceptional customer service skills by quickly and accurately taking drink orders and anticipating guests' needs; operated cash registers and handled financial transactions, maintaining accuracy and accountability; maintained a clean and organized bar area, adhering to health and safety regulations and ensuring a welcoming atmosphere for patrons; collaborated with kitchen staff to ensure seamless food and beverage service; consistently exceeding customer satisfaction goals.