Summary
Overview
Work History
Education
Skills
Timeline
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Reaghan Kelley

Hillsboro,OH

Summary

Dynamic leader with proven expertise in team leadership and customer service management, honed at Dairy Queen and ODOT. Excels in problem-solving and safety processes, enhancing team efficiency and customer satisfaction. Demonstrated ability to motivate teams and resolve issues, ensuring operational excellence and compliance with safety standards.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

Dairy Queen
05.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Flagger

ODOT
03.2024 - 08.2024
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high traffic areas.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Proactively identified potential issues within the work zone, such as improperly placed signage or damaged equipment, and reported concerns to relevant team members for prompt resolution.
  • Participated in ongoing training and professional development opportunities to stay current on industry trends, safety regulations, and flagging best practices.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Enhanced team communication by maintaining constant contact with other flaggers, supervisors, and drivers.
  • Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.

Education

High School Diploma -

Hillsboro City Schools
Hillsboro, OH

Bachelors - Business

Southern State Community College
Hillsboro, OH

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Motivational leadership
  • Safety processes and procedures
  • Complaint resolution
  • Issue resolution
  • Role modeling
  • Professional appearance
  • Strong verbal and written communication

Timeline

Flagger

ODOT
03.2024 - 08.2024

Shift Leader

Dairy Queen
05.2020 - Current

High School Diploma -

Hillsboro City Schools

Bachelors - Business

Southern State Community College

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Reaghan Kelley