Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reagn Galloway

Dillsboro,IN

Summary

Proven leader in healthcare and customer service, excelling in patient care and staff management at St Elizabeth. Demonstrated expertise in venipuncture and exceptional communication abilities, contributing to enhanced patient experiences and team efficiency. Recognized for adaptability and maintaining high-quality standards, ensuring accuracy and timely results in high-pressure environments. Dependable Customer Service effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Phlebotomist

St Elizabeth
06.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.

Server Supervisor

Howie's Diner
09.2016 - 06.2024
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server/Production Worker

Skyline Chili
08.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Customer Service Representative

New Horizons
08.2021 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Associate - Operation Management

University Of Phoenix
Online
02.2025

High School Diploma -

Milan High School
Milan, IN
05.2019

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Communication abilities
  • Data Entry
  • Quality Control
  • Paperwork Processing
  • Recording data
  • Medical Records Maintenance
  • Medical office administration
  • Staff Management
  • Time Management

Timeline

Phlebotomist

St Elizabeth
06.2023 - Current

Server/Production Worker

Skyline Chili
08.2022 - 05.2024

Customer Service Representative

New Horizons
08.2021 - 01.2022

Server Supervisor

Howie's Diner
09.2016 - 06.2024

Associate - Operation Management

University Of Phoenix

High School Diploma -

Milan High School
Reagn Galloway