Rea Grace Lacar
Honolulu
Summary
Experienced with handling financial transactions and maintaining accurate records. Utilizes strong interpersonal skills to assist customers and address their needs efficiently. Track record of ensuring compliance with banking regulations and delivering high-quality service.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller Associate I
Hawaii State Federal Credit Union
02.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Accurately processed a high volume of foreign currency exchanges for customers, ensuring satisfaction with smooth transactions.
- Streamlined daily operations for peak efficiency by maintaining accurate cash drawer and balancing procedures.
- Consistently met or exceeded individual performance metrics set forth by management, contributing positively to overall branch success.
- Contributed to the achievement of branch sales goals through active participation in cross-selling initiatives and promotions.
- Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
- Assisted with training new tellers, providing guidance for best practices in transaction handling and customer service.
- Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
Cashier
Foodland Markets
11.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Elementary Education - Bachelor of Elementary Education
Data Center of The Philippines
Philippines04-2020
Skills
- Adaptable to change
- Customer assistance
- Cash handling expertise
- Work ethic and integrity
- Deposit processing
- Patience and empathy
- Transaction processing accuracy
- Money handling
- Cash register operation
- Sales and Cross-selling
- Banking product sales
- Regulatory compliance awareness
- Cash drawer balancing
- Professionalism and courtesy
- Cash register systems
- Wire transfer execution
- Payment processing
- Currency conversion
- Product knowledge
- Refunds and exchanges
- Customer relationship building
- Cash counting
- Cash handling and management
- Financial services
- Empathy and patience
- Credit and cash transactions
- Receipt handling
- Honest and dependable
- Customer service
- Attention to detail
- Problem-solving abilities
- Dependability and reliability
- Multitasking
- Team cooperation
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Professional ethics
- Customer confidentiality
- Strong work ethic
- Compliance, banking laws, and regulations
Application Status
False, Sorry, there was a communication error.
Certification
- CPR/AED Certification
- Nursing Assistant Certification
Languages
English
Professional Working
Timeline
Teller Associate I
Hawaii State Federal Credit Union
02.2023 - Current
Cashier
Foodland Markets
11.2021 - 01.2023
- CPR/AED Certification
- Nursing Assistant Certification
Bachelor of Elementary Education - Bachelor of Elementary Education
Data Center of The Philippines
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