Reahna Tibbetts

DA for Subway Maine was absorbed by FWH LLC (Subway HQ) March 31, 2022.

• Evaluated 32 Subway franchisee operations monthly to include P & L, KPI, OSAT, products integrity and location conditions.
• Submitted restaurant construction plans and equipment orders through Subway specific software.
• Implemented process improvement to influence organizational culture and increase team efficiency.
• Introduced new methods, practices and policies to reduce high turnaround time for products and service.
• Participated in project budget and cost control measures with Franchisee's by tracking order progress and making necessary adjustments.
• Assisted with organizing and overseeing area supervisors to improve operational excellence.

• Promoted to Manager May 2021
• Replaced low ambition staff with teachable employees who held vision and motivation.
• Identified and replaced cashbox and register control systems using two new methods of reconciliation.
• Handled banking responsibilities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Determined inventory and staffing needs for weekly operations and completed the cycle of Subway established revenue processes.
• Coached sandwich artists in sales incentives and selling techniques which significantly increased customer satisfaction.
• Worked with staff to reinforce quality standards through identifying teachable moments, hands on learning and the integration of University of Subway training video's.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success for staff and guests.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. FIFO.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Maintained brick and mortar location through building and equipment maintenance, security surveillance system and community relationships to include law enforcement and community businesses.
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• Founder and Manager
• Manage household operations of domestic staff and home maintenance.
• Room design and shopping, seasonal decorating and small event's planning.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Maintained open communication with customers to foster positive relations and provide updates on service or equipment issues.
• Manage 600+ maintenance contracts and annual renewals. Mailed or email reminders to customers.
• Reconciled account's receivable daily and produced weekly financial reports.
• Redesigned job responsibilities. Screened prospective employees and scheduled interviews. Trained new employees on administrative procedures and company policies.
• Maintained calendars of installation projects, four technicians and President.
• Filed permit applications and coordinated code enforcement inspections. Notary.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems. Collections.