Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Jones

Benton Harbor,MI

Summary

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement With consultative techniques and careful attention to individual needs, dependable and upbeat is successful in promoting customer loyalty, satisfaction, and purchases. Authorized to work in the US for any employer

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service

TTEC
Englewood, CO
01.2021 - 02.2022
  • Help customers with their general problems
  • Provide support and assistance to customers who have problems with the service
  • Utilizing patients' electronic health records to code medical procedures and examine insurance claims
  • Maintain meticulous records of medical costs, adjustments, co-payments, and other billing details
  • Helping patients obtain and understand their medical benefits
  • Sales

Sales Associate

HGS
04.2019 - 11.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Customer Service

Whirlpool Corporation
Benton Harbor, MI
03.2017 - 04.2019
  • Help customers with their problems
  • Product branding and marketing
  • I'm figuring out how much something costs
  • Deal with customer complaints about products or issues with Whirlpool products
  • Supplying information in accordance with customers' needs and demands
  • Customers gave me positive feedback
  • I'm entering the customer's information into the system
  • Provide support and assistance to customers who have problems with the service.

Education

High School Diploma -

Benton Harbor High School
2015

Skills

  • MS Office Answering numerous phone calls handling customer
  • Organization problem solving abilities
  • Communications Work well under supervision and with others
  • Problem resolution Handling credit card information
  • Customer service Assembly procedures retail sales customer service
  • Committed to excellence and is highly professional
  • Flexible and Adaptable
  • Good listening skills
  • Excellent work ethic
  • Customer Service
  • Time Management
  • Upselling Techniques
  • Cash Handling

Timeline

Customer Service

TTEC
01.2021 - 02.2022

Sales Associate

HGS
04.2019 - 11.2020

Customer Service

Whirlpool Corporation
03.2017 - 04.2019

High School Diploma -

Benton Harbor High School
Brandi Jones