Summary
Overview
Work History
Education
Skills
Timeline
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Reana Hamilton

Fairbury,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Inventory Specialist/Shipping and Receiving Clerk

Quantixinc
Streator, IL
04.2022 - Current
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Identified opportunities for process improvement within the organization.
  • Conducted periodic inventories and physical counts of product supplies.
  • Ensured compliance with all safety regulations in the workplace.
  • Investigated discrepancies between physical count and computer records.
  • Organized regular cycle counts to identify any potential issues early on.
  • Provided support during internal audits related to material management processes.
  • Maintained accurate and up-to-date inventory records.
  • Performed scheduled inventory counts and supply audits.
  • Ensured compliance with industry regulations and standards regarding inventory management.
  • Trained new employees on inventory management practices and procedures.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Operated computers to access information related to shipping activities.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.
  • Received incoming shipments and verified contents against packing slips.
  • Processed returns efficiently according to company policies and procedures.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Managed hazardous material documentation requirements when preparing orders for shipment.
  • Ensured compliance with safety regulations related to hazardous materials handling.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Obtained required documentation to process shipments and support movement.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Compared and verified identifying information of outgoing shipments.

Cashier

SuperPantry
Fairbury, IL
08.2011 - 03.2024
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Radiology Scheduler

Christie Clinic, Internal Medicine
Champaign, IL
12.2020 - 04.2022
  • Performed data entry tasks as needed, such as entering information into electronic health records.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.
  • Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
  • Identified trends in scheduling patterns or delays due to staffing shortages.
  • Assessed patient eligibility for radiology studies according to protocol guidelines.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
  • Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
  • Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Maintained detailed records of patients' appointments and updated relevant databases accordingly.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Supported healthcare applications by monitoring security, performance and reliability.

Medical Receptionist

Dr. Chalian & Leak Urology
Bloomington, IL
12.2017 - 12.2020
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

CNA/Housekeeping

Fairview Haven Retirement Community
Fairbury, IL
12.2014 - 03.2020
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Provided emotional support to family members during difficult times.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Monitored food intake and output as directed by nursing staff.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Reported changes in patient conditions to registered nurse or physician.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Transported residents within the facility as needed.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Distributed drinking water and nourishment to residents.

1st Assistant Manager

McDonald's
El Paso, IL
10.2011 - 09.2014
  • Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
  • Assisted customers with product selection decisions based on their individual needs.
  • Addressed employee concerns or grievances in a professional manner.
  • Implemented promotional campaigns designed to increase product visibility and sales.
  • Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
  • Assisted store manager in hiring and training new employees.
  • Ensured compliance with company policies, procedures, safety rules, and regulations.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Provided excellent customer service to ensure customer satisfaction.
  • Developed and implemented strategies for increasing sales revenue.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Managed employee scheduling ensuring adequate staffing levels during peak business hours.
  • Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
  • Enforced loss prevention measures within the store environment.
  • Performed regular audits of merchandise displays to ensure proper pricing accuracy.
  • Provided feedback to employees on performance improvement opportunities.
  • Supervised staff to ensure efficient operation of the store.
  • Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Waitress

Marchelloni's
Fairbury, IL
08.2007 - 06.2009
  • Greeted customers and provided menus.
  • Replenished beverages when necessary.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Communicated daily specials to customers.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Assisted in seating guests at tables or booths.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Prepared checks accurately and processed payments promptly.
  • Processed payments accurately using cash registers or POS systems.
  • Bussed tables as needed during peak hours.
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

Certified Nursing Assistant - Healthcare

Livingston Area Career Center
Pontiac
06-2016

High School Diploma -

Prairie Central High School
Fairbury, IL
05-2009

Skills

  • Inventory Reconciliation
  • Discrepancy Resolution
  • Records Management
  • Cycle counting
  • Warehouse Organization
  • Shipping coordination
  • Inventory Tracking
  • Customer Service
  • FIFO stocking
  • Warehouse Operations
  • Shipping and receiving
  • Recording Shipments
  • Barcode scanning
  • Attention to Detail
  • Audit processes
  • MS Office
  • Stocking and Organization
  • Teamwork and Collaboration
  • Basic Math
  • SAP
  • Digital and Physical Counts

Timeline

Inventory Specialist/Shipping and Receiving Clerk

Quantixinc
04.2022 - Current

Radiology Scheduler

Christie Clinic, Internal Medicine
12.2020 - 04.2022

Medical Receptionist

Dr. Chalian & Leak Urology
12.2017 - 12.2020

CNA/Housekeeping

Fairview Haven Retirement Community
12.2014 - 03.2020

1st Assistant Manager

McDonald's
10.2011 - 09.2014

Cashier

SuperPantry
08.2011 - 03.2024

Waitress

Marchelloni's
08.2007 - 06.2009

Certified Nursing Assistant - Healthcare

Livingston Area Career Center

High School Diploma -

Prairie Central High School

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Reana Hamilton