R'eana Lininger
Silverdale
Summary
Dynamic manager with a proven track record at Sky Zone, excelling in customer service and conflict resolution. Enhanced team performance through effective mentoring and streamlined workflows. Skilled in inventory management and fostering a positive work environment, ensuring accountability and high-quality service delivery. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Manager / Team Lead
Sky Zone Trampoline Park
Silverdale
11.2023 - 11.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- gave ideas in one-on-one sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked during big rushes and helped check in guest effectively, as well as worked and led team members while understaffed.
- Called guests back about parties confirming all of their details and information to make sure that they have the best experience possible.
Receptionist
Masters Orthotics and Prosthetics
Silverdale
01.2025 - 02.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in processing patient intake forms, ensuring accuracy and compliance with medical standards.
- Maintained organized front desk operations, enhancing patient experience through effective communication.
- Coordinated with healthcare providers to relay important patient information and support care delivery.
- Handled incoming phone calls, addressing inquiries and directing them to appropriate staff members promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Holiday Mall Photographer
Kitsap Mall
Silverdale
03.2022 - 04.2022
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Boosted sales through product promotion and direct customer engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
Education
High School Diploma -
Homeschooled
Bremerton, WA06-2023
Skills
- Following directions
- Coachable
- Customer service
- Attentive to people
- Customer assistance
- Stocking and receiving
- Display building
- Conflict and complaint resolution
- Leads by example
- Ensures accountability
- Average of 36 wpm
Affiliations
- Was on a Competitive Dance Team for 12 Years.
Timeline
Receptionist
Masters Orthotics and Prosthetics
01.2025 - 02.2025
Manager / Team Lead
Sky Zone Trampoline Park
11.2023 - 11.2025
Holiday Mall Photographer
Kitsap Mall
03.2022 - 04.2022
High School Diploma -
Homeschooled