Reana Martinez
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Amazon, adept in warehouse safety and customer service. Excelled in roles requiring heavy lifting and guest relations, significantly reducing package damage rates. Skilled in team mentoring, showcasing strong leadership and problem-solving abilities. Achievements include streamlining package handling processes and fostering a positive work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Package Handler/Learning Ambassador
Amazon
05.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Dental Receptionist
Tamez Dental
01.2021 - 04.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Guest Service Representative
Houston Zoo
02.2021 - 12.2021
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Package Handler
Amazon
06.2021 - 09.2021
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Service Representative
Alorica
01.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Northside High School
Houston05.2017
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Loading and unloading
- Customer Service
- Computer Skills
- Guest Relations
- Flexible Schedule
- Payment Processing
- Guest experiences
- Dental impressions
- Appointment Scheduling
- Data Entry
- Call Center Customer Service
- Cash Handling
- Cleaning and sanitizing
- Time management skills
- Issue Resolution
- Training and mentoring
- Goal-Oriented
- Employee Motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Package Handler/Learning Ambassador
Amazon
05.2022 - Current
Package Handler
Amazon
06.2021 - 09.2021
Guest Service Representative
Houston Zoo
02.2021 - 12.2021
Dental Receptionist
Tamez Dental
01.2021 - 04.2022
Customer Service Representative
Alorica
01.2017 - 01.2019
High School Diploma -
Northside High School
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