Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reana Sheffield

Springtown,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Transaction Processing Associate

Conduent Business Services
Remote , TX
03.2017 - 07.2024
  • Performed quality assurance checks to verify accuracy of transactions before posting them to customers' accounts.
  • Assisted with training new staff members on transaction processing procedures.
  • Entered data into the computer system accurately and efficiently.
  • Maintained database by verifying, entering and backing up data.
  • Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Assisted colleagues with resolving any issues related to data entry operations.

Customer Service Cashier

Bath and Body Works, Limited Brands
Hot Springs National Park, AR
10.2016 - 02.2017
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Balanced cash drawers at the end of each shift.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Resolved customer complaints in a professional manner.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Verified that all coupons were valid prior to processing them into the system.

Customer Service Representative

Office Depot Inc
Hot Springs National Park, AR
06.2011 - 07.2012
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

Lake Hamilton High School
Pearcy, AR
05-2007

Some College (No Degree) - Radiology, Medical Terminology

National Park College
Hot Springs, AR

Skills

  • Transaction Processing
  • Payment Processing
  • Analytical Thinking
  • Attention to Detail
  • Documentation And Reporting
  • Banking operations
  • Data analyzing
  • Data Entry

Timeline

Transaction Processing Associate

Conduent Business Services
03.2017 - 07.2024

Customer Service Cashier

Bath and Body Works, Limited Brands
10.2016 - 02.2017

Customer Service Representative

Office Depot Inc
06.2011 - 07.2012

High School Diploma -

Lake Hamilton High School

Some College (No Degree) - Radiology, Medical Terminology

National Park College
Reana Sheffield