Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Transaction Processing Associate
Conduent Business Services
Remote , TX
03.2017 - 07.2024
Performed quality assurance checks to verify accuracy of transactions before posting them to customers' accounts.
Assisted with training new staff members on transaction processing procedures.
Entered data into the computer system accurately and efficiently.
Maintained database by verifying, entering and backing up data.
Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Assisted colleagues with resolving any issues related to data entry operations.
Customer Service Cashier
Bath and Body Works, Limited Brands
Hot Springs National Park, AR
10.2016 - 02.2017
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Provided excellent customer service by helping customers locate items they were looking for.
Processed credit card transactions accurately and efficiently.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Answered incoming phone calls from customers regarding product availability or store locations.
Balanced cash drawers at the end of each shift.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Resolved customer complaints in a professional manner.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Verified that all coupons were valid prior to processing them into the system.
Customer Service Representative
Office Depot Inc
Hot Springs National Park, AR
06.2011 - 07.2012
Provided exceptional customer service to ensure customer satisfaction.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Answered customer inquiries and provided accurate information regarding products and services.
Developed strong relationships with customers by providing personalized assistance and support.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.
Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Lake Hamilton High School
Pearcy, AR
05-2007
Some College (No Degree) - Radiology, Medical Terminology
National Park College
Hot Springs, AR
Skills
Transaction Processing
Payment Processing
Analytical Thinking
Attention to Detail
Documentation And Reporting
Banking operations
Data analyzing
Data Entry
Timeline
Transaction Processing Associate
Conduent Business Services
03.2017 - 07.2024
Customer Service Cashier
Bath and Body Works, Limited Brands
10.2016 - 02.2017
Customer Service Representative
Office Depot Inc
06.2011 - 07.2012
High School Diploma -
Lake Hamilton High School
Some College (No Degree) - Radiology, Medical Terminology