Canyon Williams
Garland,TX
Summary
Leveraged detail-oriented approach to manage client interactions, foster positive experiences, and promote team collaboration, contributing to effective people management and organizational success.
Overview
4
4
years of professional experience
Work History
Human Resources Associate
Paradise Lagardère
Fort Worth, Texas
12.2025 - 05.2026
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated new hire onboarding and training sessions for incoming staff.
- Facilitated communication between employees and management regarding HR policies.
- Managed employee records and maintained confidentiality of sensitive information.
- Supported payroll processing by collecting and verifying employee timecards.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
Customer Service Advocate
UnitedHealth Group
06.2022 - 12.2025
- Managed member support by resolving inquiries and issues promptly to ensure a positive experience.
- Assisted customers with inquiries and resolved issues efficiently.
- Facilitated member understanding of health insurance benefits to maximize value by 30%.
- Enhanced member satisfaction through effective liaison with internal specialists and efficient appointment scheduling with doctors' offices.
- Guided members in navigating various online tools on myuhc.com to effectively track health progress and make informed healthcare choices.
- Implemented strategies to ensure member satisfaction remained above 95% by effectively addressing needs and delivering superior service.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Worked remotely to assist customers with inquiries and support needs.
- Followed up on customer inquiries not immediately resolved.
- Suggested solutions for improvement of product offerings based on customer feedback.
- Assisted with onboarding for new hires by coordinating orientation sessions and helping complete compliance and brand training on time.
- Served as initial contact for employee concerns, documenting complaints and working with HR leaders to uphold open door policy and create a respectful workplace.
- Reviewed employee files and payroll entries weekly to maintain accuracy and compliance with HR policies, contributing to precise timekeeping and minimizing payroll issues.
- Contributed to incentive and recognition programs while assisting in planning employee events, boosting morale and enhancing engagement as shown in monthly feedback scores.
Education
Bachelor of Arts - Advertising
University of Houston
Houston, TXSkills
- Organizational success
- HR data management
- Compliance tracking
- Payroll assistance
- Onboarding
- Interview scheduling
- Process optimization
- Documentation
- Reporting
- Employee engagement
- Employee relations
- Conflict resolution
- Time management
- Team collaboration
- Detail-oriented
- People management
- Organizational success
- Confidentiality
- Detail-oriented
- People management
- Organizational success
Timeline
Human Resources Associate
Paradise Lagardère
12.2025 - 05.2026
Customer Service Advocate
UnitedHealth Group
06.2022 - 12.2025
Bachelor of Arts - Advertising
University of Houston