Reanna Adams
Brooklyn,NY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Ivyrehab Physical Therapy
08.2023 - Current
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Oversaw the training of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Coordinated and managed scheduled appointments, ensuring prompt responses to general inquiries through both phone and email.
Front Office Representative
Park Sports Physical Therapy/Ivyrehab
07.2022 - 08.2023
- Managed medical insurance information, confirmed patient eligibility, and resolved insurance-related queries.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained a clean and welcoming front office environment, creating a positive first impression for guests upon arrival.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Dental Receptionist/Assistant
Dr Reneida Reyes, Pediatric Dentistry
08.2021 - 09.2021
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
Intake/Scheduler Secretary
NYU Langone Ambulatory Care West Side
06.2021 - 08.2021
- Handled scanning, faxing, and printing of essential documents
- Verified patient insurance and processed payments
- Greeted and assisted patients at the checkmate kiosk
- Ensured patient privacy in accordance with HIPAA standards
- Collected patient demographic information and necessary materials like ID cards and insurance documents.
Unit Clerk
Kings County Hospital
05.2020 - 04.2021
- Recorded census and medical quotas.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Education
Bachelor of Arts - Human Biology
Hunter College (CUNY)
New York, NY12.2023
Skills
- Clerical duties
- Epic (EMR system)
- Raintree (EMR system)
- Proficient in Microsoft office 360 (Outlook, Excel, Word)
- Data Entry
- Insurance Verification
Timeline
Front Office Coordinator
Ivyrehab Physical Therapy
08.2023 - Current
Front Office Representative
Park Sports Physical Therapy/Ivyrehab
07.2022 - 08.2023
Dental Receptionist/Assistant
Dr Reneida Reyes, Pediatric Dentistry
08.2021 - 09.2021
Intake/Scheduler Secretary
NYU Langone Ambulatory Care West Side
06.2021 - 08.2021
Unit Clerk
Kings County Hospital
05.2020 - 04.2021
Bachelor of Arts - Human Biology
Hunter College (CUNY)
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