Reanna Cook
Flint
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connexus
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Group O. Milian
10.2023 - 03.2024
- Handled 150+ customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls, emails and chats with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products
Client Support Specialist
Optimum Call Center
07.2021 - 10.2023
- Provided primary customer support to 175+ internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales, increasing them by 20%.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Customer Service Representative
Al Helmcamp
10.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to 200+ customer chats and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high volume call center type setting, prioritizing tasks to keep up with challenging deadlines.
Education
High School Diploma -
Bullard High School
05.2017
Skills
- Attention to detail
- Proficient Microsoft Office Knowledge
- Data Entry
- Interpersonal Skills
- Conflict Resolution
- Strong Organization
- Computer proficient
- Time management
- Complex problem-solving
- Excellent Verbal and Written Communication
Timeline
Customer Service Representative
Connexus
03.2024 - Current
Customer Service Representative
Group O. Milian
10.2023 - 03.2024
Client Support Specialist
Optimum Call Center
07.2021 - 10.2023
Customer Service Representative
Al Helmcamp
10.2018 - 07.2021
High School Diploma -
Bullard High School
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