Reanna Goodrich
Albany ,GA
Summary
Motivated Eligibility Specialist with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive client outcomes through dynamic communication and exemplary engagement skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist/ Quality Control
AMA Consulting Company
07.2021 - Current
- Meeting goals and deadlines set set forth by superiors on a regular basis
- Assisting supervisors in training of new employees
- Adapting to changes on a day to day basis
- Problem solving both as a team and independently
- Regular contact with clients to work together towards a shared goal
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Trained staff on current eligibility requirements and policies.
- Ensured compliance with regulations during all phases of the eligibility determination process.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Assisted clients with completion of applications and paperwork.
- Resolved discrepancies with client applications to verify eligibility.
Assistant/Catering Manager
Mellow Mushroom Restaurant
01.2014 - 01.2022
- Scheduling and organizing events and catering for restaurants
- Acted as key holder for restaurant and was responsible for opening and closing store
- Streamlined event planning processes for improved client experience and increased repeat business.
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
- Providing exceptional customer service to all customers coming in and out of restaurant
- Making sure restaurant was clean and organized and that all employees were following all required OSHA and Foodsafe safety guidelines and procedures
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed approximately 50 employees making sure all employees were providing exceptional customer service and staying on task
- Was required to be able to manage employees and perform managerial duties in high stress, fast paced environment and resolving any issues that would arise while on duty
- Performed weekly inventory of all supplies.
Warranty Clerk
Cooks Appliance
01.2019 - 01.2021
- Taking in customers calls and giving them outstanding customer service no matter the circumstances
- Filing paperwork correctly and efficiently
- Collaborating with management, technicians and customers to make repair process as smooth as possible
- Work with manufacturing companies to assure that Cooks received amount specified through contacts for work performed.
- Generated, posted and attached information to claim files.
- Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Maintained up-to-date knowledge of industry trends and manufacturer-specific warranties, ensuring accurate information was provided to customers at all times.
General Team Member
Target
01.2018 - 01.2019
- Providing exceptional customer service to all customers on a daily basis, helping with purchases and providing merchandise information and/or recommendations
- Setting daily sales planners which consist of setting up displays based on corporate instructions and guidelines
- Keeping merchandise in work area organized and keeping area clean in order to provide customer with a better shopping experience.
- Demonstrated flexibility by adapting to changing priorities and taking on additional responsibilities as needed.
Store Manager
Christie’s
01.2011 - 01.2013
- Performing monetary deposits to banks and monetary calculations to determine profit and loss
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Performed merchandise ordering and maintaining inventory
- Established exceptional customer service; assisting with purchases and providing purchase recommendations
- Increased sales by 30%
- Keeping track of worker timesheets.
Receptionist
Genesis Hair Salon
01.2008 - 01.2011
- Key holder responsible for opening and closing stores
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Performing inventory and organization of products
- Provided exceptional customer service to all clients coming in and out of salon
- Scheduling appointment dates and times for customers
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Making monetary deposits to bank.
Education
High School Diploma -
Lee County High Schools
2011
Skills
- Managerial; Organizational; Customer Service Skills (10yrs experience)
- Works well with others and alone
- Computer Skills (ie internet browsers, email, spreadsheets)
- Effective Communication Skills
- Paperwork and Documentation
- Applicant Support and Service
- Customer Satisfaction
- Individualized and Group Training
- Timely Processing
- Data Entry and Compilation
Timeline
Eligibility Specialist/ Quality Control
AMA Consulting Company
07.2021 - Current
Warranty Clerk
Cooks Appliance
01.2019 - 01.2021
General Team Member
Target
01.2018 - 01.2019
Assistant/Catering Manager
Mellow Mushroom Restaurant
01.2014 - 01.2022
Store Manager
Christie’s
01.2011 - 01.2013
Receptionist
Genesis Hair Salon
01.2008 - 01.2011
High School Diploma -
Lee County High Schools
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