Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Reanna Lintner

Summary

Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Knowledgeable and dedicated customer service professional with extensive experience in a 3 year industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Food Service Assistant

Aramark
11.2021 - Current
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Assisted in creating visually appealing displays for buffet stations, attracting customers'' attention to available options effectively.
  • Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
  • Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Monitored food preparation and offered feedback on portion size and presentation.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained composure and work quality while under stress.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.

Medical Assistant

Kettering
09.2018 - 10.2021
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Fast Food Manager

Sonic Drive-In
01.2017 - 09.2018
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

High School Diploma -

Dixie High School
New Lebanon Ohio
05.2016

Skills

  • Order Preparation
  • Empathy and Passion for People
  • Strong Work Ethic
  • Supply Restocking
  • Customer Service for 3 years
  • Speaking with Patients, Resolving Problems
  • Customer Care Needs
  • Multitasking
  • Resolving Issues
  • Getting Tasks Done at a Very Timely Matter
  • Complex Problem-Solving
  • Fast-Paced Environment
  • Team Oriented

References

Amy Allen, Director Coordinator ( Aramark)

+1(765) 265-4024


Jeremy Falletta

Jeremy's Custom Finishes and Remolding LLC

937-397-5530





References

References available upon request.

Timeline

Food Service Assistant

Aramark
11.2021 - Current

Medical Assistant

Kettering
09.2018 - 10.2021

Fast Food Manager

Sonic Drive-In
01.2017 - 09.2018

High School Diploma -

Dixie High School

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Reanna Lintner