Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Reanna Montelongo

Reanna Montelongo

San Antonio,tx

Summary

Experienced in excellent Customer service with over 9 years of experience . Excellent reputation for resolving problems and improving customer satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinical Coordinator

OSA Physical Therapy
01.2024 - Current
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Implemented new policies and educated staff on changes.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
  • Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.

Ambulatory Service Representative

Christus Santa Rosa Hospital
12.2022 - 11.2024
  • Provided patient information to facilitate timely admissions and discharges.
  • Collected and processed copayments and out-of-pocket charges using modmed.
  • Compiled and assessed patient medical records to help determine correct plans.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Drafted reports to track patient referrals and scheduling issues.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.

Food and Beverage Associate

Target
10.2020 - 12.2021
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Operated various types of equipment including balers, power jacks and slicing machines.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Ordered produce for following day based on projected needs.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Blocked produce and culled damaged or spoiled pieces.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register to record all transactions accurately and efficiently.
  • Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
  • Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
  • Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
  • Offered product samples to help customers discover new items or products, informing customers of grocery specials and recommending grocery items.
  • Monitored thermometers for proper temperatures in cases and coolers, adjusting equipment as necessary and maintaining temperature logs to show safe storage practices.
  • Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
  • Removed trash, swept and mopped floors for professional appearance.

Produce Team Member

H-E-B Grocery
11.2018 - 09.2020
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Operated various types of equipment including balers, power jacks and slicing machines.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Supported promotional plans by updating signage with price changes.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Transported products with electric pallet jack to prepare for shipping.
  • Created reports detailing all aspects of inventory, including costs, deliveries and usage.

Sales Associate

Marshalls & HomeGoods
08.2016 - 02.2017
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.

Sales Associate

JCPenney
08.2015 - 12.2016
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories.
  • Used PDT to process customer returns and reticket merchandise.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Offered help to customers and brought alternative sizes.

Education

Certificate - Dental Assisting

Pima Medical Institute
Tucson, AZ
08.2022

Skills

  • Adaptability
  • Planning and Coordination
  • Relationship-Building
  • To-go order preparation
  • Bill computation
  • Daily specials memorization
  • Menu development
  • Food Safety
  • Health and Safety Standards
  • Point of Sale (POS) system operation
  • Friendly and helpful
  • Fast and efficient service worker
  • Organized multi-tasker
  • System monitoring
  • Log Updates
  • Order Picking and Processing
  • Logging Paperwork
  • Product location
  • Forklift Operation
  • Inventory audits
  • Forklift safety and operation
  • Order fulfillment
  • Hazardous materials handling
  • Computer skills
  • Teamwork
  • First Aid/CPR
  • Leadership
  • Critical thinking
  • Good listening skills
  • Microsoft Office
  • Good telephone etiquette
  • Customer Service
  • Organization and Time management
  • Maintenance & Repair
  • Conflict resolution
  • Public speaking
  • Sorting and labeling
  • Inbound and Outbound Calling
  • Key holder experience
  • Staff education and training
  • POS systems expert
  • Helpful and Service-Oriented
  • Resolving Problems
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • Organized and Efficient
  • Customer service
  • Team leadership
  • Time management
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Staff development
  • Shift scheduling
  • Marketing
  • Budget control
  • Emergency response

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Certified in CPR.

Timeline

Clinical Coordinator

OSA Physical Therapy
01.2024 - Current

Ambulatory Service Representative

Christus Santa Rosa Hospital
12.2022 - 11.2024

Food and Beverage Associate

Target
10.2020 - 12.2021

Produce Team Member

H-E-B Grocery
11.2018 - 09.2020

Sales Associate

Marshalls & HomeGoods
08.2016 - 02.2017

Sales Associate

JCPenney
08.2015 - 12.2016

Certificate - Dental Assisting

Pima Medical Institute

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