Reanna Nelson
Dublin,CA
Summary
Motivated individual with 15 years experience in customer service and sales. Skilled in building customer relationships and understanding Client needs. Strong communication and interpersonal skills for providing superior service.
Overview
9
9
years of professional experience
Work History
Client Support Specialist
Service Champions
Pleasanton, CA
01.2024 - Current
- Enhanced production efficiency by streamlining processes and optimizing workflows.
- Achieved and exceed productivity goal of 94%
- Coordinated communication between departments, fostering a collaborative work environment.
- Provide customer satisfaction by promptly addressing concerns and providing accurate information.
- Schedule appointments for Clients at a high conversion rate
Sales Representative
AT&T
San Jose, CA
10.2019 - 08.2020
- Identify and closing new sales opportunities
- Maximize revenue growth within existing accounts
- Achieved over a 90% conversion-rate average with existing and new Customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Inbound Sales Supervisor
Time Warner Cable
Van Nuys, CA
01.2015 - 03.2018
- Coaching team members to reach weekly sales goals, performance, and productivity targets
- Provide Issue resolution for Escalated calls while providing empathy and assurance
- Managing multiple software applications at once while interacting with the Customers
- Charter Communication had goals we had to meet every fiscal Month
- Cable self installation kits over 33%, Bundling Customers over 43%, and Customer service satisfaction surveys over 88%, which I exceeded all of the company goals every fiscal Month.
- Effectively coached team members to reach weekly and monthly sales goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate Degree in Computer Information Systems -
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Pasadena High School
Pasadena, CASkills
Salesforce Service Titan CRM software Apple Productivity Apps HTMLS Java Adobe Email Marketing Dialpad Zendesk Supervision and leadership Help Desk Customer Support
Accomplishments
2017 Q4 Directors Luncheon top Inbound Sales Supervisor | Achieved over a 98% conversion-rate average with existing and new Customers (At&t) | Achieved 115% to quota, 2017 (Spectrum) | Sourced and qualified over 250 plus leads each Month, Contributing to over 2M in sales (Spectrum)
Timeline
Client Support Specialist
Service Champions
01.2024 - Current
Sales Representative
AT&T
10.2019 - 08.2020
Inbound Sales Supervisor
Time Warner Cable
01.2015 - 03.2018
Associate Degree in Computer Information Systems -
Diablo Valley College
High School Diploma -
Pasadena High School