Reanna Robinson
Manager
Texas
Summary
Accomplished Assistant Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships, and a dedication to partnering to promote an engaged and empowering work culture.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Verizon Wireless
07.2017 - Current
- Managing cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Overseeing daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Enhancing store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisting the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervising and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostering a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewing, training, and mentoring staff on company policies, procedures, and best practices to ensure their success within the organization.
- Coaching sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducting regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Improving store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Relief Teacher
Spring ISD
02.2011 - Current
- Following classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upholding classroom routines to support student environments and maintain consistent schedules.
- Assisting in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developing strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enhancing classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supporting students in developing social skills through structured activities and positive reinforcement techniques.
- Developing creative instructional strategies to keep students engaged and motivated.
Mentor
Brighter Vision
10.2010 - Current
- Enhancing mentee performance by providing personalized guidance and support.
- Serving as role model for mentees by demonstrating strong values and ethical standards.
- Guiding mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offering constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoting a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Adapting mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Developing strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Establishing rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
Solutions specialist
Verizon Wireless
07.2017 - 12.2023
- Meet and exceed sales goals while providing exceptional customer service
- Create long lasting relationships with customers to ensure satisfaction
- Maintain high standards of Verizon Wireless
- Leveraged industry expertise to anticipate future trends and proactively develop innovative solutions for market demands.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Educate customers on technology and services.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
Retail Sales Consultant
AT&T Mobility
05.2013 - 05.2017
- Multi-tasking in a fast-paced environment while providing courteous customer service.
- Enhanced customer loyalty by offering tailored solutions that met individual needs through consultative sales techniques.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Master of Arts - Organizational Leadership
Ashford University
San Diego, CA07.2019
Bachelor of Arts - Social Sciences
Ashford University
Clinton, IA05.2011
Skills
- Highly Organized
- Independent and Self-Motivated
- Excellent Interpersonal, Communication, and Written Skills
- Retail Operations
- Staff Supervision
- Staff Scheduling
- Customer Service and Engagement
- Problem-Solving
- Time Management
- Attention to Detail
- Team Building and Leadership
- Team Management
- Mentoring and Coaching
- Employee Motivation
- Staff Development
- Hiring and Onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Verizon Wireless
07.2017 - Current
Solutions specialist
Verizon Wireless
07.2017 - 12.2023
Retail Sales Consultant
AT&T Mobility
05.2013 - 05.2017
Relief Teacher
Spring ISD
02.2011 - Current
Mentor
Brighter Vision
10.2010 - Current
Master of Arts - Organizational Leadership
Ashford University
Bachelor of Arts - Social Sciences
Ashford University
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