Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Reanna Rodriguez

Las Vegas

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at El Rialto Restaurant. Proven ability to enhance guest experiences through strong multitasking and relationship management. Recognized for upselling menu items, contributing to increased sales, and fostering a welcoming atmosphere. Committed to maintaining cleanliness and food safety standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Wait Staff Member

El Rialto Restaurant
03.2017 - Current
  • Provided excellent customer service, ensuring guest satisfaction through attentive and timely assistance.
  • Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
  • Trained new team members on restaurant protocols and efficient service techniques.
  • Managed table assignments, optimizing seating arrangements for maximum efficiency during peak hours.
  • Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
  • Handled cash transactions accurately, ensuring proper reconciliation at end of shifts.
  • Developed strong relationships with repeat customers, fostering a loyal clientele base for the restaurant.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Substitute Teacher

West Las Vegas School District
10.2024 - 06.2025
  • Facilitated classroom management by implementing established routines and procedures.
  • Assisted students with learning challenges, promoting an inclusive educational environment.
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Supported teachers in preparing instructional materials and resources for lessons.
  • Engaged students through interactive activities that fostered participation and enthusiasm for learning.
  • Maintained a safe and organized classroom environment conducive to learning activities.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.

Customer Service Representative

City Of Las Vegas
09.2021 - 04.2022
  • Managed customer inquiries and resolved issues efficiently through active listening and problem-solving techniques.
  • Developed and implemented customer service protocols to enhance user experience and satisfaction levels.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Conducted regular follow-ups with customers to ensure resolution of issues and maintain positive relationships.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Certificate of Technical Studies - Cosmotology

Luna Community Collage
Las Vegas, NM
05-2024

General Studies

West Las Vegas
Las Vegas, NM
05-2013

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Cleanliness and hygiene
  • Memory retention
  • Handling complaints
  • Supply restocking
  • Table setting expertise
  • Order management
  • Order accuracy
  • Menu memorization
  • Reservation management
  • Food safety
  • Food safety oversight
  • Food allergy awareness
  • Patron seating
  • Strong work ethic
  • Hospitality service expertise
  • Cash handling
  • Exceptional customer service
  • Food running
  • Guest engagement
  • Relationship management
  • Quality control
  • Table bussing
  • Sales techniques
  • Customer service
  • Team collaboration
  • Task prioritization
  • Calm demeanor
  • Buffet setup and takedown
  • Hostess support
  • Positive and professional
  • Check payment processing
  • Team player
  • Warm and friendly
  • Reliable and responsible

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • [serving certification], El Rialto - 9 years of compliance to serve Alcohol responsibly, follow all state guidelines and laws.
  • (food handlers) El Rialto-9 years of compliance of safe serve license. Structured to maintain all save and proper handling of food, including but not limited to temperature control and cross contamination.

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Team Sports
  • Music
  • Drawing and Painting
  • Personal Development and Self-Improvement

Timeline

Substitute Teacher

West Las Vegas School District
10.2024 - 06.2025

Customer Service Representative

City Of Las Vegas
09.2021 - 04.2022

Wait Staff Member

El Rialto Restaurant
03.2017 - Current

Certificate of Technical Studies - Cosmotology

Luna Community Collage

General Studies

West Las Vegas

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