Reanna Sanchez
Lubbock
Summary
Dynamic and detail-oriented Service Specialist with extensive experience at Texas Tech University Health Science Center, excelling in electronic health records management and appointment scheduling. Recognized for enhancing patient access services through effective communication and collaborative teamwork while upholding strict HIPAA compliance and confidentiality standards. Committed to delivering exceptional patient care in fast-paced environments, with a proven ability to identify errors and inconsistencies to ensure high-quality outcomes. Thrives in busy settings, eagerly taking on challenging tasks to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Sr. Patient Service Specialist
Texas Tech University Health Science Center
05.2023 - Current
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Scheduled appointments and managed patient records using electronic health record software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed patient registration processes, ensuring accuracy and compliance with regulations
- Coordinated patient scheduling and appointments to optimize clinic workflow
Medical Records Clerk
The Center for Orthopedic Surgery
09.2020 - 05.2023
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained a secure filing system for confidential documents.
- Implemented updates and improvements to electronic health records systems as directed.
- Compiled and coded patient data using standard classification systems.
- Identified discrepancies between physical documentation and electronic health records.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Accurately entered patient information into electronic health record systems.
- Assisted patients with requests for their medical records, guiding them through the process.
- Reviewed patient charts for accuracy and completeness.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Scanned and validated medical records for upload.
Education
Some College (No Degree) - Criminal Justice
South Plains College
Levelland, TXSkills
- Electronic health records
- Appointment scheduling
- Patient confidentiality
- Medical coding
- Data management
- Regulatory compliance
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Records management
- Patient confidentiality and data security
- Punctual and hardworking
- Reliability and dedication
- EMR
- HIPAA compliance
- Policy understanding
- Calm and effective under pressure
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Professionalism and ethics
References
References available upon request.
Education and Training
other
Timeline
Sr. Patient Service Specialist
Texas Tech University Health Science Center
05.2023 - Current
Medical Records Clerk
The Center for Orthopedic Surgery
09.2020 - 05.2023
Some College (No Degree) - Criminal Justice
South Plains College