Reanna Scherb
COLORADO SPRINGS,CO
Summary
Organized and dependable candidate with experience in guest relations and staff supervision. Proven ability to resolve conflicts, train teams, and consistently enhance customer satisfaction. Skilled at managing multiple priorities with a positive attitude and a commitment to delivering exceptional service and fostering collaborative team environments.
Overview
5
5
years of professional experience
Work History
Copy and Print Specialist
Staples
01.2025 - Current
- Created customized options and solutions to meet customer's printing needs.
- Incorporated selling skills along with product and service knowledge to meet customer needs.
- Engaged customers by explaining latest store promotions to drive sales.
- Completed complex customer orders accurately and within quoted time limit.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets to complete customer job requests.
Assistant General Manager
My Place Hotels
11.2023 - 12.2024
- Analyzed customer feedback to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly and offered complimentary services to maintain high guest satisfaction rates.
- Managed team schedule with eye for coverage needs and individual strengths.
- Increased customer service ratings through personable service.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Head Tour Guide
Cave of the Winds
05.2020 - 08.2023
- Provided information on various sites throughout the area
- Developed engaging and informative scripts, safely guiding tour members through attractions.
- Guided groups of up to 30 people on scheduled one to three hour tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Built personal relationships with guests to promote lasting memories.
Supervisor
Santa's Workshop North Pole
05.2020 - 12.2022
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff and created schedules.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2020
Skills
- Guest relations
- Conflict resolution
- Staff supervision & training
- Event and tour planning
- Cash handling and reconciliation
- Public speaking
- Quick learner
- Attention to detail
- Proficient computer skills
Timeline
Copy and Print Specialist
Staples
01.2025 - Current
Assistant General Manager
My Place Hotels
11.2023 - 12.2024
Head Tour Guide
Cave of the Winds
05.2020 - 08.2023
Supervisor
Santa's Workshop North Pole
05.2020 - 12.2022
High School Diploma -
Coronado High School
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