Reanna Taylor
Beaverton,OR
Summary
Experienced Customer Service Representative with excellent oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Takes a service-oriented approach to improve customer experiences by understanding their desires and offering personalized solutions to foster loyalty. Committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in implementing customer service best practices and skilled at exploring multiple solutions to effectively meet customer needs.
Overview
9
9
years of professional experience
Work History
Makeup Artist
Nordstrom
Beaverton, OR
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their aesthetic preferences.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetic services to every client.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Transformed clients' appearances using advanced contouring techniques, enhancing features for special occasions or events.
3rd Key Holder
Morphe
Beaverton, OR
03.2021 - 06.2021
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Identified trends related to customer buying habits which allowed for more targeted marketing efforts.
- Provided makeup services for weddings, proms and other special events.
- Handled appointment booking, canceling and rescheduling.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied makeup to clientele to cover imperfections and create new looks.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
Makeup Artist
MAC Cosmetics
Beaverton, OR
10.2017 - 07.2019
- While working at MAC I do a lot of hands on work
- I am socializing with all ages of people
- During this job I work a lot on cleanliness and making sure in my free time that everything is up to date
- This job requires so much teamwork we all work together and make sure we create a positive atmosphere
- Maintained a certain sales goal of $ per day
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Performed full makeup applications to clients
- Scheduled onsite and offsite makeup appointments for clientele
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon for daily customers
- Handled Social media postings and Followers
- Took pictures that would attract cliental
Cook/Cashier
Mod Pizza
Beaverton, OR
12.2016 - 10.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted customers with special services, account updates and promotional options.
Student
Aveda Institute
Portland, OR
01.2016 - 05.2017
- Makeup applications
- Styled hair
- Worked in fashions shows Bridal shows
- Selling products and making sure my numbers were good
- Making sure all customers of all ages were content and happy
- Always on time or done with clients in a timely manner
- Had to keep up with social media
- Make daily post on instagram, facebook and other sites
- Take pictures that appealed to the audience that I was trying to attract
Server
Edgewood Downs
Beaverton, OR
09.2016 - 12.2016
- Serve food and socialized with elders and their families
- Created orders, documented special requests and followed up with kitchen personnel to foster topquality service and minimize complaints
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Associate of Science - X Ray Tech
PCC
No Degree - Cosmetology
Aveda Institute Portland
Portland, OR04.2017
High School Diploma -
Southridge High School
Beaverton, OR05.2015
Skills
- Makeup Application
- Social Media Content
- Eyebrow Shaping
- Special Effects
- Beauty Transformations
- Presentations and Demonstrations
- Customer Consulting
- Endurance
- Skin-Tone Management
- Brand Building and Awareness
- Color Composition
- Service Promotion
- Client Consultations
- Makeup and Lashes
- Sanitation Practices
- Sales Strategy
- Sales and Upselling
- Special Occasion Makeup Application
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Customer satisfaction measurement
Timeline
Makeup Artist
Nordstrom
03.2024 - Current
3rd Key Holder
Morphe
03.2021 - 06.2021
Makeup Artist
MAC Cosmetics
10.2017 - 07.2019
Cook/Cashier
Mod Pizza
12.2016 - 10.2017
Server
Edgewood Downs
09.2016 - 12.2016
Student
Aveda Institute
01.2016 - 05.2017
Associate of Science - X Ray Tech
PCC
No Degree - Cosmetology
Aveda Institute Portland
High School Diploma -
Southridge High School