Education
Health
Books
Family
Building Knowledge
ReAnna Therkelsen
Round Rock,TX
Summary
Focus-driven individual with proven skills in customer service, leasing, and customer satisfaction. Committed to enhancing any atmosphere and building rapport with clients.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Greystar
03.2023 - 10.2024
- Conducted property tours, showcasing amenities and features to prospective residents.
- Managed lease documentation, ensuring compliance with company policies and regulations.
- Assisted in tenant screening processes, evaluating applications for suitability.
- Responded to resident inquiries, providing timely support and enhancing resident satisfaction.
Leasing Agent
Cushman & Wakefield
01.2022 - 03.2023
- Developed marketing materials to promote available units and increase occupancy rates.
- Utilized property management software to track leasing activity and maintain accurate records.
- Collaborated with maintenance teams to address resident concerns and ensure property upkeep.
Host Manager, Trainer, Server
Texas Roadhouse
04.2018 - 10.2022
- Overlooked operations to enhance guest experiences and maintain high service standards.
- Trained and mentored staff on best practices in hospitality and customer service techniques.
- Managed seating arrangements to optimize flow during peak hours, improving efficiency of service delivery.
- Resolved guest concerns promptly, to ensure satisfaction and maintain repeat business opportunities.
Special Operations
Round Rock Sports Center
05.2018 - 08.2018
- Played a role in the planning and execution of special operations, tournaments, and other sporting events
- Supervised operations and facility during high-traffic events, ensuring safety and successful outcomes of hosting large events
- Verified credentials of personnel involved in tournaments and renting out the facility
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX05-2020
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Building rapport
Interests
Timeline
Leasing Agent
Greystar
03.2023 - 10.2024
Leasing Agent
Cushman & Wakefield
01.2022 - 03.2023
Special Operations
Round Rock Sports Center
05.2018 - 08.2018
Host Manager, Trainer, Server
Texas Roadhouse
04.2018 - 10.2022
High School Diploma -
Cedar Ridge High School
Employee of the Month
Texas Roadhouse