ReAnna Thompson
Oklahoma City,OK
Summary
Proven track record in enhancing patient satisfaction and streamlining operations at Oklahoma City Indian Clinic, demonstrating exceptional problem-solving and relationship-building skills. Expert in insurance verification and benefits coordination, significantly improving process efficiency. Committed to continuous improvement and teamwork, adept at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Dental Benefits Coordinator/Insurance Verifier
Oklahoma City Indian Clinic
02.2024 - Current
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Enrolls all patients who are Sooner Care eligible.
- Verifies all dental insurance and enters all dental insurance into or Dentrix system.
- Calls insurance companies to verify eligibility when needed.
- Runs Medicaid and insurance on a daily for a high volume of patients.
- Works with RPMS/GUI/VISTA and Dentrix on a daily basis
- Enters medicaid in our RPMS and GUI systems
- Works with Google Spreadsheets and all medical/dental insurance companies to verify eligibility.
- Conducted regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Gets insurance entered 2 days prior on our schedule to maintain accuracy for our deadlines and monthly audits and expenditures.
Dental Administrative Assistant
Oklahoma City Indian Clinic
10.2022 - 02.2024
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Provided excellent customer service to create positive experiences and build patient trust.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered high volume phone calls for the OKCIC Dental Department
- Scheduled and checked in and out all OKCIC Dental patients.
Patient Benefits Coordinator-Pink Team
Oklahoma City Indian Clinic
04.2021 - 10.2022
- Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
- Enhanced patient satisfaction by efficiently processing insurance claims and verifying eligibility.
- Educated patients on available resources and programs to aid in the management of medical expenses.
- Collaborated with healthcare providers to develop customized care plans, ensuring optimal patient outcomes.
- Checked all OB patients benefits enrollment for accuracy and inputted all data into Agency View to enroll in Oklahoma Sooner Care Program.
- Answered phone calls and scheduled patients for our Pink Team Department
- Explained all benefit to our OB patients and different options they have for delivery.
- Attended Sooner Care trainings/BCBS trainings as needed. MAPS & SHIP Training/Certified Application Counselor for ACA Certified/Medicare Assistance Program Counselor.
- Gave patients information to all other resources available.
Patient Relations Representative
Oklahoma City Indian Clinic
10.2020 - 04.2021
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Demonstrated commitment to cultural competency by working effectively with diverse populations while respecting individual differences among patients served.
- Assisted in the development of patient education materials, ensuring accessibility and understanding of important information.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
- Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Answered incoming calls, scheduled appointments.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
Contracts/Accounts Payable Analyst
Oklahoma Department of Human Services
02.2008 - 08.2014
- Drafted contract specifications and reviewed requisitions that were developed by Program staff to determine the method of procurement.
- Performed contract administration, including but not limited to monitoring for contractor compliance, monitored contractor expenditures, reviewed claims, and ensured reports were submitted timely.
- Reviewed invoices from vendors for accuracy, entered the invoices into the AS400 Finance Program.
- Followed up to ensure timely payments were processed and received by vendor.
- Maintained files and Excel spreadsheets for easy monitoring of expenditures.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
WIC Clerk
Neighborhood Services Organization
10.2002 - 01.2008
- Enter demographic information into PHOCIS and determine applicant’s financial eligibility for WIC.
- Pass WIC Clerical Competency Training with WIC Director within 6 months of hire.
- Run weekly and monthly reports as required by OSDH WIC Service guidelines. Prepare and mail all reports to the agency and the State office as directed in policy and procedures manual.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Ensured compliance with federal and state regulations, maintaining accurate documentation at all times.
- Assisted management in meeting organizational goals by consistently achieving performance metrics in quality assurance audits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
- Ensure HIPPA compliance at all times.
Education
GED -
American Indian Training & Employment Center
Oklahoma City, OK01.2002
Skills
- Verbal and written communication
- Relationship Building
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking Abilities
- Team building
- Continuous Improvement
Timeline
Dental Benefits Coordinator/Insurance Verifier
Oklahoma City Indian Clinic
02.2024 - Current
Dental Administrative Assistant
Oklahoma City Indian Clinic
10.2022 - 02.2024
Patient Benefits Coordinator-Pink Team
Oklahoma City Indian Clinic
04.2021 - 10.2022
Patient Relations Representative
Oklahoma City Indian Clinic
10.2020 - 04.2021
Contracts/Accounts Payable Analyst
Oklahoma Department of Human Services
02.2008 - 08.2014
WIC Clerk
Neighborhood Services Organization
10.2002 - 01.2008
GED -
American Indian Training & Employment Center
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