Reanna Thompson-Morman
Indianapolis,IN
Summary
Dynamic professional with a proven track record at United Healthcare, enhancing employee relations and workplace efficiency. Excelled in cross-functional collaboration and training development, significantly improving team dynamics and productivity. Skilled in coaching and mentoring, with a knack for fostering diversity and inclusion. Achieved notable success in process optimization, directly impacting employee engagement and operational excellence.
Overview
6
6
years of professional experience
Work History
EMPLOYEE DIGITAL AND PROJECT MANAGEMENT
United Healthcare
10.2022 - 12.2024
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Completed thorough research into assigned topics.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
Human Resources Coordinator
Eby-Brown
02.2020 - 01.2022
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Junior Project Manager
VELOX
05.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
NORTH NICHOLAS
Fort Myers, FL05.2019
Skills
- Cross-functional collaboration
- Training development
- Research proficiency
- Process reviewing
- Collaboration
- Procedure implementation
- Workplace safety
- Diversity and inclusion
- Coaching and mentoring
- Multitasking Abilities
- Problem-solving
Timeline
EMPLOYEE DIGITAL AND PROJECT MANAGEMENT
United Healthcare
10.2022 - 12.2024
Human Resources Coordinator
Eby-Brown
02.2020 - 01.2022
Junior Project Manager
VELOX
05.2019 - 01.2022
High School Diploma -
NORTH NICHOLAS
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