Summary
Overview
Work History
Education
Skills
Timeline
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ReAnna Valdez

Whittier,CA

Summary

Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Property Manager

FDC Management
09.2020 - 08.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Barista

Starbucks
11.2019 - 05.2020
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas as needed.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Front Desk Agent

Pebble Beach Company
07.2014 - 12.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Developed strong relationships with coworkers, managers, and partners, as well as returning guests and corporate groups

Barista

Coffee Bean & Tea Leaf
09.2013 - 06.2014
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Maintained regular and consistent attendance and punctuality
  • Controlled line and crowd with quick, efficient service

Merchandise Cast Member

Disneyland Resort
11.2012 - 06.2014
  • Helped customers complete purchases, locate items and apply membership discounts
  • Quickly and accurately counted drawers at start and end of each shift
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Pursued cross training to specialize in sales at various attractions' photo booth kiosks
  • Assisted with crowd control during special events and parades

Education

High School Diploma -

Sonora High School
La Habra, CA

Skills

  • Hospitality service expertise
  • Conflict resolution
  • Training and mentoring
  • Cash handling
  • Time management and organization
  • Team player
  • Dependability
  • Attention to detail
  • Vendor Management
  • Tenant Relations
  • Business Administration
  • Property Management

Timeline

Property Manager

FDC Management
09.2020 - 08.2023

Barista

Starbucks
11.2019 - 05.2020

Front Desk Agent

Pebble Beach Company
07.2014 - 12.2018

Barista

Coffee Bean & Tea Leaf
09.2013 - 06.2014

Merchandise Cast Member

Disneyland Resort
11.2012 - 06.2014

High School Diploma -

Sonora High School

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ReAnna Valdez