Summary
Overview
Work History
Education
Skills
Accomplishments Memberships
Timeline
Generic

Re'Anna Yvette Stevenson

Toledo,OH

Summary

To Obtain a position with within a company where I can maximize my skills. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

20
20
years of professional experience

Work History

Property Manager

Boulder Creek Apartment Homes./ Christie Corners
07.2021 - Current
  • Oversees and manager a staff of 15 employees
  • Direct all aspects of Property Management for 650 units
  • Average 1% Delinquency
  • Assist maintaining budget occupancy of 97%
  • Assisted in 2 million renovation projections
  • Responsible for handling resident retention & the renewal of contracts
  • Educate newly hired and current leasing specialists
  • Negotiate annual service contracts
  • Reduced operating expenses by $50,000-$60,000 annually
  • Maintained operating expenses under budget
  • Achieved NOI performance above budget
  • Increase Section 8 Housing Rents.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Maintained sufficient number of units market-ready for lease.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Planned special events such as lotteries, dedications and project tours.

Leasing Manager

Arbor Landings Apartments
01.2008 - 07.2021
  • Oversees all aspects of leasing & collect payments from residents
  • Direct all aspects of Property Management for 327 units
  • Maintain over 90% occupancy
  • Provide tours of the apartments and town homes to new prospects
  • Educate newly hired and current leasing specialists
  • Provide community outreach and conduct market surveys
  • Conduct Leasing Meetings
  • Screen new applicants applying for housing.
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Managed daily and weekly marketing and leasing plans.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Created and submitted daily reports on leasing activities.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.

Sales Associate

Old Navy
01.2004 - 10.2008
  • Consulted with customers to help meet their needs
  • Assisted with maintaining the cleanliness of the facility
  • Provided cashier & customer services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

BA Criminal Justice -

University of Toledo
12.2008

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Eviction Procedures
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Fair housing mandates
  • Multi-family property management
  • Financial budgeting and reporting
  • Property Management Expertise
  • Marketing and Advertising

Accomplishments Memberships

  • Yardi Voyager, AMSI and Onesite Experienced
  • Board Member of Greater Toledo Apartment Association and National Apartment Association
  • Board Member of Lucas County Metropolitan Housing
  • Certified Mediator
  • Certified PBX Operator (Cedar Point)
  • Member of the Black Student Union University of Toledo
  • Big Brothers Big Sisters
  • Microsoft Office Specialist (Word, Excel, PowerPoint, Access)

Timeline

Property Manager

Boulder Creek Apartment Homes./ Christie Corners
07.2021 - Current

Leasing Manager

Arbor Landings Apartments
01.2008 - 07.2021

Sales Associate

Old Navy
01.2004 - 10.2008

BA Criminal Justice -

University of Toledo

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Re'Anna Yvette Stevenson