Reanndria Pollard

• • Managed and directs a small-to-medium team of consultants through client engagement, analysis, business case development, and the development of focused and contextual solutions
  • Aligns functional industry expertise to consulting engagement requirements
  • Manages escalations, and balances responsiveness to clients with good use of resources
  • Ensures the appropriate alignment of team activities to priorities, and the efficient application of time and resources to common goals
  • Monitors and addresses team capability or experience gaps to ensure responsiveness to engagement opportunities
  • When needed, actively participates in client workshops, support of business analysis interviews, and the development of compelling business cases
  • Monitors and supervises the daily activities of project staff, including consulting and non-consulting team members
  • Leads communications with project stakeholders, including status reporting, priority setting, and timely issue resolution
  • Reviews project deliverables from the perspective of QA, and actively seeks out stakeholder feedback to identify areas for improvement
  • Participates in project post-mortems to extract lessons learned and to identify potential intellectual property for repurposing
  • Ensures client validation and documentation of project success as the basis both for enduring client relationships and repeat business.

Common GM OnStar Roles & Responsibilities:

• OnStar Advisor (Customer Support):Assist GM owners with in-vehicle services via voice/app (emergencies, navigation, diagnostics, roadside).
  Handle crisis situations, dispatch emergency services, assist with stolen vehicles.
  Often remote (Work From Home), requires strong communication, problem-solving, and patience.
  
• Systems Engineer / Tech Roles:Investigate and resolve end-to-end system performance issues for connected services.
  Document workflows, analyze data, identify gaps, and build automation tools (SQL, Power BI).
  Focus on platform scalability and reliability.
  
• Product Manager / Strategist:Define strategy, roadmaps, and architecture for OnStar services (subscriptions, features).
  Align tech evolution with business outcomes (recurring revenue, loyalty) across platforms (in-vehicle, mobile, web).
  Drive vision for GM's digital platform (GM Envolve).
  
• Marketing & Operations:Develop launch plans, positioning, and consumer messaging for new services.
  Analyze customer insights, market trends, and manage cross-functional teams (Comms, Sales, Product).
  Support B2B/B2G partners with data, API services, and digital tools for fleet/rental operations.
  

Key Skills & Focus Areas:

• Technology: Connected Vehicle, Software-Defined Vehicles, Data Analytics, AI, Cloud platforms.
• Business: Subscription models, revenue generation, customer retention, digital growth.
• Customer Focus: Safety, navigation, convenience, enhanced digital experiences.