Reanne Herrmann
Elverta,California
Summary
Driven professional with a track record of optimizing processes and enhancing customer satisfaction at Honor Care Home Health. Excelled in data-driven decision-making and social perceptiveness, achieving significant improvements in operational efficiency and team collaboration. Skilled in office administration and problem-solving, demonstrating a proactive approach to meeting challenging demands and exceeding employer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Market Associate
Honor Care Technology- Home Health
Remote
03.2023 - 09.2025
- Met with supervisor to determine project scope, outline deliverables, or timelines and create action plan.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Home Health Caregiver
Honor Home Care
Northern California
06.2017 - 03.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Trained new staff members on best practices for home health care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Head Cashier
Lowes Home Improvement
Lincoln, CA
05.2014 - 06.2017
- Processed both cash and card purchases and returns.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained and updated security protocols for front desk operations.
- Managed staffing levels to provide optimal support for cash register operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Education
Associate of Arts - Kinesiology
Sierra College
Rocklin, CA05.2023
Skills
- Data-driven decision-making
- Telephone Etiquette
- Office Administration
- Social Perceptiveness
- Appointment Scheduling
- Records Management
- Administrative tasks
- Building rapport
- Problem-Solving
Certification
- HHA - Home Health Aide
- First Aid/CPR Certified
Timeline
Market Associate
Honor Care Technology- Home Health
03.2023 - 09.2025
Home Health Caregiver
Honor Home Care
06.2017 - 03.2023
Head Cashier
Lowes Home Improvement
05.2014 - 06.2017
Associate of Arts - Kinesiology
Sierra College