Reannen Webb
Collegeville,PA
Summary
Seasoned Customer Associate with over 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Wawa Customer Service Associate
Wawa. Inc
10.2018 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Food Runner
Harvest Seasonal Bar And Grille
10.2023 - 01.2024
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room and bar areas for signs of overcrowding.
Crew Member
Chipotle
04.2024 - Current
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Supervisor
Sodexo Food Service
11.2023 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Conducted routine inspections to check quality and compliance with established specifications.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created and implemented strategies for improving operational efficiency and accuracy.
Key Holder
Vitamin World
11.2022 - 01.2023
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Food Server
Ludwigs Oyster Bar And Grill
08.2021 - 12.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate in Arts (AA) - General Studies
Eastern Gateway Community College
05.2021
High School Diploma -
Owen J Roberts High School
Pottstown, PA06.2018
Skills
- Retail Sales
- Customer Service
- Sales
- Retail Management
- Communication Skills
- Cleaning Experience
- POS
- Time Management
- Computer Skills
- Store Management Experience
- Regulatory Compliance
- Customer Support
- Safety Regulations
- POS System Operation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Crew Member
Chipotle
04.2024 - Current
Supervisor
Sodexo Food Service
11.2023 - 05.2024
Food Runner
Harvest Seasonal Bar And Grille
10.2023 - 01.2024
Key Holder
Vitamin World
11.2022 - 01.2023
Food Server
Ludwigs Oyster Bar And Grill
08.2021 - 12.2021
Wawa Customer Service Associate
Wawa. Inc
10.2018 - 07.2024
Associate in Arts (AA) - General Studies
Eastern Gateway Community College
High School Diploma -
Owen J Roberts High School